Receptionist

We’re looking for a confident and organised Receptionist to join our client’s administrative team in Norwich.

This is a key front-of-house position and the first point of contact for all visitors, callers, and colleagues across the business. If you enjoy a role that keeps you busy, involves a wide range of admin tasks, and requires strong communication skills, this could be a great fit.

Based fully in the office Monday to Friday and working hours alternate weekly between 08:00–16:00 and 09:00–17:00. You’ll also be required to cover at least one day between Christmas and New Year (exact date TBC).

What you’ll be doing

• Welcoming visitors, managing sign-ins, issuing/collecting visitor fobs, and directing guests or notifying staff.
• Handling all incoming calls via the central switchboard covering the Norwich office, GY workshop/warehouse, Bacton, Dimlington, and offshore platforms.
• Locating personnel using internal systems, including the access control system, Vantage, ATS, and the staff Intranet.
• Providing on-the-spot support to anyone approaching reception with queries or issues.
• Making travel bookings (hotels, hire cars, trains, flights, taxis) from authorised requests in a cost-effective way.
• Managing incoming/outgoing mail across all sites and ensuring correct routing via Royal Mail or local couriers.
• Updating Excel spreadsheets to track travel bookings and support invoice checks.
• Reviewing, cost-coding, and approving travel invoices — resolving discrepancies and requesting credit notes when needed.
• Producing documents, letters, forms, and presentations using Microsoft Office to a professional standard.
• Supporting the Incident Management Team when required, including handling sensitive calls or visitors.
• Booking meeting rooms and arranging lunches.
• Photocopying, binding, and other general administrative duties.
• Providing confidential secretarial and administrative support as needed.

What we’re looking for
 

• Experience in an administrative or front-of-house role.
• Basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• SAP experience is an advantage but not essential.
• Someone who is professional, dependable, organised, and able to stay calm under pressure.
• Strong communication skills and the ability to deal confidently with people at all levels.
• A hardworking, flexible, reliable approach.

Interested apply now!

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.