1st Line Desktop Support

1st Line Desktop Support – 12 Months Contract – Basingstoke (Hybrid)

£15.21/hr inside of IR35
3 Dasy on site 2 Days remote
37.5 hr week 


Client is looking for a candidate with 1 or 2 years experience.

1st Line Desktop Support Key Objectives/Deliverables:
 

• Provide global support for Surface Hubs, MTR devices & Traditional AV hardware (Crestron, AMX, Poly extra)
• Take ownership of Incidents for the Modern Meetings team.
• Ensures all relevant Modern Meetings teams, Service Level Agreements (SLA’s) are met, & all incidents are updated accordingly within the ticketing system (Service Now)
• Take ownership of identifying & following-up on problems with devices.
• Ensure you follow the documented escalation process.
• Manage communications by providing updates to IT site service leaders.
• Support & use current & future AV management tools. XIO Cloud, MMR, Logi Sync & QSC Reflect.
• Provide maintenance & support on devices & management tools as needed.
• Manage relationship & integration with backend support team & global service provider.
• Ensure you follow change management procedures.
• Be willing to travel to other sites worldwide if required.

1st Line Desktop Support Deployment / project Responsibilities
 

• Review new device firmware, MS Teams features & communicate to the business as needed.
• Manage room surveys as required, both virtually for your region & physically for your local offices.  
• Take ownership of new standard meeting room equipment install projects.
• Perform new technology reviews & testing as requested.

1st Line Desktop Support Desired Skills & Experience:
 

• First line desktop support experience
• Knowledge of Microsoft Surface Hubs
• Previous experience in Microsoft Teams.
• Ability & interest in delivering Collaboration, AV, & digital workplace technologies.
• Able to work self-sufficiently & manage self-set tasks & objectives.
• Ability to work alone & within team environment.
• Ability to challenge convention & think creatively.
• Installation & Commissioning experience with MTR systems

Candidates must be eligible to work in the UK

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.