2nd Line Support Analyst

2nd Line Support Analyst– Litchfield – Permanent

2nd Line Support Analyst overall responsibilities and duties:

The main mission of the role is to work within central GIS competence centres and:-

• Manage changes related to shopfloor systems (gIMM and MII)
• Participate in and manage projects related to local applications, IT infrastructure improvements and changes
• Provide user training for local applications and processes
• Provide technical and functional 2nd level support to users, utilising the
• Helpdesk ticketing system.
• Plan and execute IT backup tests (infrastructure and systems)
• Respond to any incident related to or impacting shopfloor systems
• Ensure operation of data backup system (Commvault)
• Setup and maintain back office systems (servers and applications) as and when requested by the UK IT Manager/LIR
• Plan, manage and perform IT system, infrastructure and application changes according to GIS standard procedure
• Ensure the application of Group standards, especially concerning hardware, software, security policies, software licenses control and IT asset management
• Implement, maintain and improve IT monitoring system (Hydra)
• Engage in the continuous improvement activities related to the IT quality management system (SIAM)

2nd Line Support Analyst Other Responsibilities:

• Report any concerns or important information gathered to the UK IT Manager/LIR
• Cooperate with other team members on polyvalence activities (sharing and acquisition of skills and knowledge)
• During the pursuit of all duties of the Code of Ethics and the Code of Management will be adhered to at all times.

2nd Line Support Analyst will have/be:

• Bachelor's degree in management with specialisation in a technical degree
• Competencies/Skills:
• Ability to communicate and to negotiate
• Ability to work in a fast paced automotive environment
• Ability to prioritise tasks

Candidates must be eligible to work in the UK and hold a driving license and have a car.

2nd Line Support Analyst– Litchfield – Permanent


With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.