Administrative Assistant

  • £11.80 per hour plus hols
  • England North East
  • Contract
  • Oil & Gas
Administration Assistant


Pay Rate: £11.80 plus hols
Hours: 37.5

Location: Gateshead

Duration: 6 months

Possibility of Temp to Perm

Reporting to the Quotations Lead, the Administrator will have responsibility for inputting and processing customer enquiries, quotations and orders utilising the ERP system. Key to this role will be your ability to utilise your experience to improve customer satisfaction by reducing customer response time and simplifying the customer experience. You will follow procedures ensuring all administration work is completed in a reasonable timeframe (aligning to internal KPI’s). In collaboration with the quotations team you will pursue customer orders and support the customer where possible. You will have the opportunity to use your existing administration skills and advance your sales skills including investigating, analysing and resolving customer issues by conducting reviews of enquiries and orders. You will also assist with continuous improvement projects in order to explore and develop methods of increased efficiency in alignment with our overall strategy and vision.

• Process customer enquiries, quotations and orders in a timely and efficient manner utilising the ERP system
• Input information into the workload trackers
• Escalate customer complaints to the Quotations Lead when required
• Represent the customer interests within the business to assist in finding resolution to requests in a timely manner
• Accountable for contributing to improvement of department KPIs
• Comply with all departmental and company procedures at all times
• Ensure all quotations and orders are handled in accordance with NOV compliance requirements and highlight any red flags to supervision
• Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
• Ensure all company policies surrounding health & safety, quality requirements and housekeeping are met

• Able to adeptly learn the context of a challenge and quickly integrate new skills 
• Delivers solutions and decisions that are effective and constructively impact both NOV and our customer’s organisation 
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks 
• Be quick to identify critical information and respond appropriately 
• Able to define, work within and improve business processes based on immediate and future business needs 
• Will be energised by challenges and drawn towards opportunities 
• Confident and professional when representing the company in person and in writing 
• Aspiring and keen to advance within the organisation 
Personal and Interpersonal
• A strong sense of customer focus (internal/external)
• A candid team player who collaborates with peers to solve problems 
• Committed to self-improvement and development through the role in order to achieve career goals 
• Is known to consistently adhere to ethical principles and expects others to follow suit 


• Secondary school level Maths, English
• Higher level of education

• Experience in a similar position (+/- 2 years)
• Experience within a sales environment
• Knowledge of good sales practice
• Knowledge of sales procedures
Skills, training or special knowledge:

• Computer literacy (including high expertise of Microsoft Office: PowerPoint, Excel, Word and Outlook)
• Knowledge of ERP/ MRP systems (moving to Omega/Oracle)

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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