Customer Complaint Specialist

  • Negotiable
  • Norway Rogaland Stavanger
  • Permanent
  • Life Sciences
Customer Complaint Specialist 
Join us on our mission to help save lives! 

Who are we? 
Laerdal Medical is a world leader in healthcare education and resuscitation training that uses immersive technologies and data-centric insights to increase survival and improve healthcare quality. Our products and services are used by hospitals, ambulance services, first aid organizations, educational institutions, and others around the world. We are a dynamic and energetic organization consisting of people from a wide variety of cultures and backgrounds. Our goal is to help save one million more lives, every year, by 2030, and to do so sustainably. 

About the role 
As a Customer Complaint Specialist, you will play a crucial role in managing customer complaints related to medical devices. Your excellent communication skills will be essential as you interact with both manufacturing and product development teams for global services. By collaborating closely with these teams, you’ll ensure that our products are optimized and that proactive measures are taken to enhance the overall customer experience. You will also get to look at areas that can be optimized and automated to streamline processes even further. The Medical Device Development Team, which operates globally, falls under the responsibility of the Therapy team. 

Some of what you will be doing 
- You will be responsible for managing customer complaints for specific medical devices working closely with other members of the product teams to provide timely responses to customers. 
- You will support the complaint trending, an important activity in post-market surveillance of medical devices. 

Who we envision would fit the role 
- You have experience with customer complaint handling, ideally for medical devices or pharmaceuticals 
- An excellent communicator, with the ability to guide others. 
- Well organized with attention to detail. 
- Analytical mind-set, enjoys solving problems using technology 
- Solution oriented and work well within an international team 
- Have excellent English skills both written and oral 
- Work independently to obtain new knowledge 

Some of what we can offer you  
At Laerdal, you will get the opportunity to learn, develop, and innovate and you will be a part of an international working environment where the possibility to make an impact is endless. 
- An interesting and important job contributing to our mission 
- Great opportunities for growth and personal development 
- A multicultural office environment and collaboration with colleagues located around the world 
- A creative, diverse, and inclusive organization 
- A job in a company driving forward-thinking technology 
- Competitive salary, pension scheme, and insurance 
- An extensive welfare program with company benefits such as discounted public transport, indoor bicycle garage, and workshop, wardrobe with towel service, social and sports groups, company cabins, and more 

For more information about the position, contact Torgeir Engelsen ( or Ottar Skeide (+47 400 12 147) 
To apply for the role please send us your CV and application letter through our application portal by 31.07.24. 

We look forward to hearing from you! 

Please note that we use Semac background checks in our recruitment process.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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