Customer Order Management Specialist

Good Day!
NES Fircroft is excited to announce that our office has an exciting job opportunity with one of the country’s largest chemical distribution organizations out of their Kings Mountain, NC location for a Customer Order Management Specialist. This individual would be employed on a contract basis and be responsible for facilitating documentation of sales orders for shipment from regional shipping locations and domestic destinations . If this sounds like a great opportunity for yourself or someone you know, please reach out to Tom Rebellato at tom.rebellato@nesfircroft.com. Additional job details can be found below.

Job Details
Location: Kings Mountain, NC.  Hybrid work schedule (1-2 days in office per week).
Hours: M-F—40 hours per week. Some OT may be required.
Pay Range: Negotiable based on experience. 
Duration: 3 months with potential for longer duration.  

Responsibilities

• Timely arrangement of booking as coordinated through third party freight forwarder
• Order management expert to ensure that customers receive the right product, at the right place, on time, and in the expected condition.
• Responsive to customers through prompt follow-up to order needs, inquiries and issues
• Engage necessary resources to resolve order fulfillment issues.
• Manage receipt of domestic and/or international sales orders for coordination of booking with freight forwarders
• Serve as liaison between Sales Service Representative, Business Teams, Manufacturing, and Freight Forwarders to address and resolve issues related to order arrangements and documentation.
• Resolve order processing issues for exports and domestic shipments.
• Perform distribution of documents for shipments as necessary
• Process requests for international sample shipments
• Document Customer complaints and feedbacks in the Customer Feedback/Incident reporting database
• Attend Sales and Operations Planning (S&OP)/Master Production Scheduler meetings.
• Initial and ongoing confirmation and communication of order status to customers
• Manage orders and customer commitments in accordance with sales control plans
• Participate in Order Launch meeting process to prepare for the onboard of successful order fulfillment processes for new products and customers.
• Manage orders to meet monthly closing deadline.

Job Qualifications

• Must have at least 3+ years experience  in customer service or related field.  
• Must have previous experience in a high volume order entry fulfillment role.
• Must have previous experience with SAP.
• SAP 4HANA knowledge would be a big plus.
• Previous experience in working in the chemical sector would be a big plus.
• Candidates local to the Charlotte/King’s Mountain, NC region are preferred though remote candidates will be considered.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.