IT Help Desk

  • Competitive
  • United States California Torrance
  • Contract
  • IT,Oil & Gas
Position Summary:
As a Help Desk Associate, you will be the first point of contact for internal employees seeking technical assistance and support. You will play a crucial role in maintaining the smooth operation of our organization's IT systems by providing prompt and effective troubleshooting and issue resolution. This role requires strong communication skills, technical proficiency, and a commitment to ensuring the uninterrupted flow of critical IT services.

    •    Serve as the initial point of contact for all IT-related inquiries and issues from internal employees in the oil and gas industry.
    •    Respond to inquiries via phone, email, or ticketing system, and provide timely and accurate technical support.
    •    Diagnose and resolve hardware, software, and network-related problems, escalating more complex issues when necessary.
    •    Assist users in setting up new accounts, troubleshooting login and access issues, and configuring software applications.
    •    Walk users through the resolution process, guiding them with step-by-step instructions and maintaining a high level of customer satisfaction.
    •    Document all help desk interactions, including issues, resolutions, and relevant information, in the ticketing system.
    •    Collaborate with other IT team members to ensure seamless communication and efficient problem-solving.
    •    Stay up-to-date with the latest technologies and industry trends to provide effective support and suggest improvements.
    •    High school diploma or equivalent; technical certifications or relevant coursework is a plus.
    •    Proven experience in a help desk or technical support role.
    •    Strong understanding of computer systems, networks, hardware, and software applications.
    •    Excellent problem-solving and analytical skills, with the ability to think critically under pressure.
    •    Exceptional communication skills, both written and verbal.
    •    Patience and empathy when dealing with users of varying technical backgrounds.
    •    Ability to prioritize and manage multiple tasks in a fast-paced environment.
    •    Familiarity with the oil and gas industry and its specific software/tools is a plus

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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