IT Support Technician

  • Competitive PAYE
  • England East Anglia Great Yarmouth
  • Contract
  • IT
IT Support Technician
12 Month Contract, Norwich

We are looking for an energetic driven individual to join our busy IT Team as a core team player within a diverse support environment, who is trustworthy, responsible, and has good communication skills.

You will be required to react to and understand/identify/correct hardware and software issues, configure and implement new configurations and maintain all IT hardware and software to a level that meets and / or exceeds the business requirements.

A high degree of flexibility is required to deal with a wide range of different hardware and software issues as well as keen approach to learning new skills when required.

The right candidate is a born problem solver, who has a keen eye for detail, is interested in providing an extremely high level of IT support and who can adapt to new challenges and learn new skills very quickly.

This role will be based in Norwich working Monday to Friday. There may be a requirement, on occasion, to visit onshore and offshore installations for particular project work.

Key Responsibilities Include:
  • Supporting users in local site as well as onshore terminals and offshore installations, utilising a helpdesk system and remote support tools.
  • To provide a high level of flexibility and IT support for UK users
  • To maintain IT hardware/operational software to a level that meets and or exceeds the business requirements 
  • To assist in monitoring the availability of resources to end users 
  • To assist in backup processes when required
  • Ensure compliance of policies and procedures 
  • To attend training courses as and where necessary to ensure personal and team job skills keep pace with legislative, technological and business developments 
  • To be aware of the Health & Safety requirements, in accordance with guidelines as set out by the QSHE Team 
  • The above is not an exhaustive list of duties and you may be expected to perform different tasks as required by your role in the organisation and the overall business objectives of the organisation
Experience / Skills
  • Windows 10 and 11 OS deployment and support in an Active Directory environment 
  • Microsoft Powershell 
  • Microsoft Office Applications and Office 365 
  • Familiar with Microsoft Active Directory user account management 
  • An understanding of NTFS Permissions 
  • Both local and GPO Security Policies 
  • User Hardware – Board level support and configuration including desktops and laptops 
  • PC Peripherals such as Printer configuration and support
  • Core knowledge in networking technologies such as TCP/IP, 802.1X and VLAN’s
  • A working understanding of DHCP and DNS 
  • Awareness of Information Security best practices 
  • Conceptual understanding of AntiVirus, URL Filtering and spam identification 
  • Business Audio and Visual Solutions such as projectors and conference systems 
  • Backup Methodologies and practices 
  • Understanding of availability Monitoring tools
  • BTEC / NVQ level education or vendor specific (eg Microsoft / CompTia) certification preferred. 
  • At least 1 years’ experience in a similar role preferred
Personal Qualities
  • Approachable demeanor with a passion for helping users 
  • Strong communication skills, both written and verbal.
  • End user focused with an excellent work ethic driven by providing great customer service.
  • A self-starter looking to develop both themselves and the role.
  • Able to take initiative and quick to learn on the job.
  • Good time keeping
  • Tidy and clean appearance
To apply for this position, please forward your updated CV.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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