Site IT Co-ordinator

We are currently recruiting a Site IT Co-ordinator for a Oil & Gas EPCI for the Perdaman CERES Project.

The coordinator will report to the Project ICT Manager and Support all IT Management-related activities in the Site office.

The position will be 12-month contract with options to extend, and working hours will be 10 hours per day / 6 days a week.

The role will be based on Burrup Peninsula - off Karratha on a 20:8 rotation.

Key Accountabilities:

• Deployment and management of IT equipment and software.
• Provide IT support and training to staff members as needed.
• Administers ICT System components to meet service requirements
• Administers day-to-day operations to satisfy the continuity of service
• Schedule installation work to minimize disruption.
• Investigate, diagnose and solve system-related problems.
• Maintain IT documentation, including system configurations, procedures, and service records.
• Maintain IT assets inventory and update in SNOW. Handle the audit trails related to the IT assets inventory
• Facilitate communication between the site office and the Project IT, Centralized IT teams
• Handle incident management and service requests using ServiceNow (SNOW).
•  Monitor and manage the performance of IT systems, ensuring compliance with company policies, standards and management system guidelines.
• Comply with organization cyber security procedures to ensure the integrity and security of the system.
• Coordinate with vendors for procurement of IT equipment’s supply chain process
• Interface with the users and support the new model adoption
• Act as the primary point of contact for IT-related issues at the Project site office.
• Coordinate and collaborate with outsourced IT service providers (Accenture, DXC, Orange and others) to ensure efficient and effective delivery of IT services.
• Oversee the assigned ITIL processes to improve service management and delivery.
• Ensure the smooth operation and maintenance of Microsoft systems and applications.
• Handle basic IT troubleshooting and support requests, escalating complex issues to the appropriate outsourced teams.

Professional Qualifications:

• Proven experience as an IT Administrator or in a similar role.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Working knowledge in Centralized and distributed systems, networks, and unified communications.
• Familiarity with Microsoft systems and applications, including Office 365, Azure AD, Windows AD, Windows 10/11, and Server OS.
• Strong understanding of ITIL principles and practices.
• Ability to work collaboratively with outsourced IT service providers.
• Strong problem-solving skills and attention to detail.
• Relevant certifications (e.g., ITIL Foundation, Microsoft Certified Professional) are a plus.
• Working knowledge in ServiceNow, Fresh Service and any other ITSM platforms for IT service delivery

Knowledge, skills and experience:

• 3 – 6 Years experience.
• Experience working in a project environment (site office or remote location)
• Strong communication skills.
• Comfortable working in a dynamic team environment.
•  Experience working in a site office or remote location.
•  Ability to work independently and as part of a team.
• Skills as Solution-oriented thinking, Attention to detail and listening.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.