Help Desk Support II
BH-322797
Posted: 14/01/2026
- $36/hour
- United States Texas Houston
- Contract
-
Oil & Gas
Job Title: Help Desk Support II
Location: Houston, TX
Duration: 6 Months (Possibility of Extension)
Rate: $36/hour
Position Overview
We are seeking an experienced Help Desk Support II to provide first‑level technical assistance to end‑users across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the capacity to resolve issues efficiently while delivering exceptional customer experience.
Key Responsibilities
Requirements
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Location: Houston, TX
Duration: 6 Months (Possibility of Extension)
Rate: $36/hour
Position Overview
We are seeking an experienced Help Desk Support II to provide first‑level technical assistance to end‑users across the organization. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the capacity to resolve issues efficiently while delivering exceptional customer experience.
Key Responsibilities
- Provide Level 1 IT support to end‑users via phone, email, and chat.
- Troubleshoot and resolve issues related to hardware, software, and voice/data communication systems.
- Escalate unresolved or complex issues to higher‑level support teams as appropriate.
- Create clear, concise, and detailed service tickets within the ticketing system.
- Follow up on open tickets in a timely manner and ensure issues are driven through to full resolution.
- Maintain a high level of professionalism and service quality in all interactions.
Requirements
- 3–5 years of technical support or help desk experience.
- Hands‑on experience with ticketing systems and the ability to write accurate technical reports and documentation.
- Broad technical proficiency including:
- Windows and MacOS operating systems
- Azure
- Intune
- Microsoft 365 (O365)
- Standard enterprise application software
- Desktop/laptop hardware, printers, and basic networking
- Strong analytical and problem‑solving abilities.
- Excellent communication skills and customer‑focused mindset.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.