Social Compliance & Process Improvement Lead

Specific Role Requirements:

• Knowledge of Belgian/EU labour law for migrant workers
• Streetwise and accurate, handle sensitive complaints and unbiased attitude
• Willing to work 4 out of 5 days on a construction site in the harbour of Antwerp + 1-day WFH
• execute weekly internal audits/spot-checks on site with a colleague whole year – round, construction site experience is a bonus

Level of education & Experience in general:

• Hands on attitude, analytical and problem-solving skills
• Stress-resistant, able to define and prioritize issues and solve in a pragmatic way
• Self-starter and self-resolving skills
• Excellent verbal and written Dutch & English, eastern European languages are an advantage
• Previous experience in complex construction projects

SOCIAL COMPLIANCE & PROCESS IMPROVEMENT LEAD 
This role is about optimizing, structuring, and safeguarding the social-compliance processes within client project.
It combines operational compliance control with process improvement, digital optimization, and team support.
The focus is on efficient workflows, clear documentation, and the management of key SC systems (HubSpot, SharePoint).
In addition, trends, and risks within the subcontracting chain to enable timely corrective actions will be monitored. 

CORE TASKS & RESPONSIBILITIES: 
Process Improvement & Structuring 
•              Optimizing and standardizing social-compliance processes. 
•              Creating workflows, procedures, and quality guidelines. 
•              Developing manuals, templates, and work instructions. 

HubSpot Optimization & Functional Management 
•              Managing and improving pipelines, ticket flows, dashboards, and reports. 
•              Testing, configuring, and documenting new functionalities. 

SharePoint Structure, Optimization & Management 
•              Structuring the SharePoint environment for social compliance. 
•              Managing folder structures, access rights, and document flows. 
•              Safeguarding version control and document standards. 

Dashboards, Reporting & Trend Monitoring 
•              Developing visual dashboards. 
•              Monitoring trends, recurring issues, and risk domains among contractors. 
•              Providing data-driven insights and recommendations to management. 

Team Training & Onboarding 
•              Training team members in new processes and systems. 
•              Organizing mini-trainings, demos, and refresh sessions. 
•              Acting as the point of contact for workflows, tools, and documentation. 

Operational Social-Compliance Tasks 
•              Performing checks on contractors (A1, Limosa, contracts, wages, permits). 
•              Following up and mitigating non-compliances. 
•              Supporting audits, reviews, and communication with subcontractors. 
•              Conducting spot checks and internal audits. 

RESULT AREAS: 
•              Streamlined processes and increased compliance. 
•              Clear documentation and more efficient teamwork. 
•              Strong digital environment (HubSpot + SharePoint). 
•              Improved visibility of trends and risks. 
•              Consistent data-driven monitoring and reporting.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.