Account Manager - Africa

About the Role We are seeking a highly motivated and customer-focused Account Manager to support and grow our customer portfolio across Africa. This role is ideal for an individual who thrives on building strong relationships, identifying new business opportunities, and delivering exceptional customer experiences in a dynamic and multicultural environment.
As the trusted commercial partner to your customers, you will work closely with cross-functional teams to understand client needs, develop tailored solutions, and drive sustainable business growth. You will strengthen existing relationships while identifying opportunities to expand our footprint and deliver value across the region. Key Responsibilities

• Develop and maintain strong relationships with key customer stakeholders across assigned accounts.
• Serve as the primary point of contact for customer commercial and service-related matters.
• Create and execute account growth plans to achieve revenue and profitability targets.
• Identify and pursue opportunities for new business, cross-selling, and upselling solutions.
• Lead customer meetings, business reviews, presentations, and commercial discussions.
• Collaborate with operational, technical, and support teams to ensure successful delivery of products and services.
• Monitor market trends, competitor activity, and customer developments to identify growth opportunities.
• Prepare accurate forecasts, pipeline reports, and account plans using CRM tools.
• Support contract negotiations, tender submissions, and commercial agreements.
• Ensure a high level of customer satisfaction through proactive engagement and issue resolution.

What We're Looking For

• Bachelor's degree in Business, Engineering, Marketing, or a related field.
• 5+ years of experience in Account Management, Sales, Business Development, or Customer Success.
• Proven success managing strategic customer relationships and delivering commercial growth.
• Strong communication, influencing, and negotiation skills.
• Ability to work effectively across cultures and multiple African markets.
• Experience managing complex customer accounts and stakeholder networks.
• Self-motivated, proactive, and results-oriented mindset.
• Proficiency with CRM platforms such as Salesforce or similar systems.
• Willingness to travel across the region to support customer engagement.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.