JS.ITB.008 Help Desk Officer
BH-342669
Posted: 14/09/2026
- *
- Papua New Guinea Port Moresby
- Permanent
-
Data Centre
Position Title: JS.ITB.008 Helpdesk Officer
Grade: NJS 10
The National Judicial Staff Services (NJSS) has initiated a major organisational restructure to strengthen its workforce and enhance the delivery of efficient, effective, and quality support services to the Judiciary and courts throughout Papua New Guinea. We invite suitably qualified, experienced, and motivated Papua New Guineans to apply for the position of Helpdesk Officer within the Multimedia and Helpdesk unit based in HQ - Waigani, POM.
Role Overview:
To receive support requests and create related tickets on the helpdesk system for review and team assignment by the ticketing officer. Communicate with all staff of the organization on respective ticket status. Establish a good working relationship with all IT support to follow up on tickets assigned. Establish a good working relationship with all administration staff of the organization to relay service and systems related updates. Report to Team Leader, Manager, and the Director IT any issues that require their intervention, approval, or opinion. National Judicial Staff Service Act 1987 and other relevant legislation. Standard Operational Procedures.
Key Responsibilities
Please Note: Applications must be submitted in Word format. Kindly reference the job ID JS.ITB.008 and include your employment number in your application.
Seize this opportunity to contribute to justice delivery in Papua New Guinea by applying today. Let your skills drive excellence at NJSS.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Grade: NJS 10
The National Judicial Staff Services (NJSS) has initiated a major organisational restructure to strengthen its workforce and enhance the delivery of efficient, effective, and quality support services to the Judiciary and courts throughout Papua New Guinea. We invite suitably qualified, experienced, and motivated Papua New Guineans to apply for the position of Helpdesk Officer within the Multimedia and Helpdesk unit based in HQ - Waigani, POM.
Role Overview:
To receive support requests and create related tickets on the helpdesk system for review and team assignment by the ticketing officer. Communicate with all staff of the organization on respective ticket status. Establish a good working relationship with all IT support to follow up on tickets assigned. Establish a good working relationship with all administration staff of the organization to relay service and systems related updates. Report to Team Leader, Manager, and the Director IT any issues that require their intervention, approval, or opinion. National Judicial Staff Service Act 1987 and other relevant legislation. Standard Operational Procedures.
Key Responsibilities
- Responding to client support queries.
- Act as the first point of contact for all IT-related issues
- Providing support in person, over the phone, or via remote access.
- Diagnosing issues with computer software, peripherals, and hardware.
- Escalate unresolved issues to the next level of support personnel.
- Running software diagnostic tools and physically inspecting hardware systems.
- Talking to clients through basic problem-solving processes.
- Providing basic computer training in the process of basic problem solving.
- Installing and upgrading hardware and software systems.
- Perform other duties as required by Team Leader, Manager and Director IT.
- Diploma in a recognized Institutions, in Computer Science or Information Technology or related courses.
- 3 years in IT Support roles within IT Departments or Divisions.
- Strong technical knowledge in Microsoft Client environments.
- Strong technical knowledge in Database Systems.
- Experience in Microsoft M365 Suite.
- Experience in Networking.
- Dedicated to successful team management and continuous improvement.
- A natural collaborator Problem solving under pressure.
- Analytical decision-making skills.
- Critical thinking and logical approach to problems.
- Logical thinker.
- Critical analyses of problems.
- Dedicated attitude towards work.
- Ability to properly express thoughts.
- Ability to fit into team environments.
- Ability to work under intense pressure.
- Degree in a recognized Institutions, in Computer Science or Information Technology or related courses.
- 3 years or more experience in IT Support roles within IT Departments or Divisions.
Please Note: Applications must be submitted in Word format. Kindly reference the job ID JS.ITB.008 and include your employment number in your application.
Seize this opportunity to contribute to justice delivery in Papua New Guinea by applying today. Let your skills drive excellence at NJSS.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.