JS.ITB.039 IT Support Officer – Waigani
BH-342678
Posted: 14/09/2026
- *
- Papua New Guinea Port Moresby
- Permanent
-
Data Centre
Position Title: JS.ITB.039 IT Support Officer- Waigani
Grade: NJS 11
The National Judicial Staff Services (NJSS) has initiated a major organisational restructure to strengthen its workforce and enhance the delivery of efficient, effective, and quality support services to the Judiciary and courts throughout Papua New Guinea. We invite suitably qualified, experienced, and motivated Papua New Guineans to apply for the position of IT Support Officer- Waigani within the Service Support unit based in HQ - Waigani, POM.
Role Overview:
Provide help-desk response to Judges’ and their support staff. Trouble-shooting hardware, software, printer, internet problems, and basic network support. Install new PCs and laptop computers for Judges and their support staff. Report hardware faults and arrange for hardware service and repairs. Decommission and remove obsolete equipment and perform data migration to new machines for Judges and their support staff. Report to Team Leader – Judges Support, any issues that require escalation, intervention, approval, or opinion. Other duties as directed by Team Leader. National Judicial Staff Service Act 1987 and other relevant legislation. Standard Operational Procedures.
Key Responsibilities
Please Note: Applications must be submitted in Word format. Kindly reference the job ID JS.ITB.039 and include your employment number in your application.
Seize this opportunity to contribute to justice delivery in Papua New Guinea by applying today. Let your skills drive excellence at NJSS.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Grade: NJS 11
The National Judicial Staff Services (NJSS) has initiated a major organisational restructure to strengthen its workforce and enhance the delivery of efficient, effective, and quality support services to the Judiciary and courts throughout Papua New Guinea. We invite suitably qualified, experienced, and motivated Papua New Guineans to apply for the position of IT Support Officer- Waigani within the Service Support unit based in HQ - Waigani, POM.
Role Overview:
Provide help-desk response to Judges’ and their support staff. Trouble-shooting hardware, software, printer, internet problems, and basic network support. Install new PCs and laptop computers for Judges and their support staff. Report hardware faults and arrange for hardware service and repairs. Decommission and remove obsolete equipment and perform data migration to new machines for Judges and their support staff. Report to Team Leader – Judges Support, any issues that require escalation, intervention, approval, or opinion. Other duties as directed by Team Leader. National Judicial Staff Service Act 1987 and other relevant legislation. Standard Operational Procedures.
Key Responsibilities
- Installing and configuring hardware and software.
- Replacing parts or equipment.
- Testing and evaluating new technology.
- Maintaining and monitoring computer systems and networks.
- Diagnosing software and hardware issues.
- Troubleshooting network and systems issues.
- Creating documentation for technical support purposes.
- Providing basic domain and MS365 accounts support.
- Assisting internal customers with IT needs.
- Logging incidents and services requests with the Helpdesk System.
- Diploma in computer science or information Systems or equivalent.
- 3 years relevant experience in IT/Industry experience in Windows Client Environments.
- Experience with Windows 10/11 environments.
- Experience with Microsoft Office M365.
- Experience in Networking.
- Display confidence when dealing with people, with well-developed written and verbal communication skills.
- Good customer relations.
- Ability to work effectively without supervision.
- Ability to manage time and meet deadlines.
- Ability to adapt and adjust to changing processes, constantly seeking process improvement.
- Logical thinking.
- Critical analyses of problems.
- Dedicated attitude towards work.
- Ability to properly express their thoughts.
- Ability to fit into team environments.
- Degree in computer science or information Systems or higher degree.
- 3 years or more experience in IT Support
Please Note: Applications must be submitted in Word format. Kindly reference the job ID JS.ITB.039 and include your employment number in your application.
Seize this opportunity to contribute to justice delivery in Papua New Guinea by applying today. Let your skills drive excellence at NJSS.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.