Sales Technical Engineer (Refractory/Steel/Fully Remote)

Key Requirements

• Drive sales growth for Flow Control (FC) and Advanced Refractories (AR) products across Indonesia, managing both existing accounts and developing new business opportunities.
• Manage the full sales cycle, including customer engagement, technical discussions, quotation preparation, proposal submission, negotiation, order closing, and post-sales support.
• Build and maintain strong relationships with steel and non-steel customers, including key stakeholders such as purchasing teams, plant managers, site engineers, and end users.
• Provide technical support and product recommendations to customers, ensuring solutions meet operational and performance requirements.
• Conduct market research and identify new business opportunities within steel, smelting, mining, and other heavy industrial sectors.
• Collaborate with internal technical, operations, finance, and supply chain teams to ensure successful project execution and customer satisfaction.
• Handle customer complaints and product performance issues by coordinating root cause analysis, corrective actions, and timely resolution.
• Monitor competitor activities, market trends, pricing strategies, and technological developments to support business growth initiatives.
• Maintain accurate sales forecasts, pipeline reporting, inventory planning, and CRM updates.
• Execute sales strategies and action plans to achieve revenue targets and business objectives.
• Promote a strong safety culture and ensure compliance with company HSE standards during customer visits and site activities.
• Demonstrate a proactive, independent, and results-driven approach to managing customer relationships and business development activities.

QualificationsEducation

• Bachelor's Degree or Master's Degree in:
  • Materials Science
  • Metallurgical Engineering
  • Ceramic Engineering
  • Mechanical Engineering
  • Or a related technical discipline

Experience

• Proven experience in technical sales, business development, application engineering, or account management within:
  • Refractories
  • Steel manufacturing
  • Metallurgical industries
  • Industrial minerals
  • High-temperature process industries
• Experience supporting both commercial and technical discussions with industrial customers.
• Track record of achieving sales targets and developing long-term customer relationships.

Technical Knowledge

• Strong understanding of refractory products and applications for steel and non-steel industries.
• Knowledge of steelmaking processes and equipment, including:
  • Electric Arc Furnace (EAF)
  • Ladle Furnace (LF)
  • Continuous Casting Machine (CCM)
• Familiarity with Flow Control (FC) and Advanced Refractory (AR) product portfolios.
• Ability to evaluate customer processes and recommend value-added technical solutions.

Skills & Competencies

• Strong commercial awareness and negotiation skills.
• Excellent communication, presentation, and relationship-building abilities.
• Analytical problem-solving and troubleshooting capabilities.
• Self-motivated with the ability to work independently.
• Strong planning, forecasting, and organizational skills.
• Proficient in CRM systems and sales reporting tools.
• Willingness to travel regularly across Indonesia.

Preferred

• Existing network within Indonesia's steel, smelting, mining, or heavy industrial sectors.
• Experience working with major steel producers, smelters, or industrial manufacturing customers.
• Bahasa Indonesia and English communication skills.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.