Security Supervisor

Security Supervisor - Data Centre Campus

Location:
Navanakorn Industrial Estate in Pathum Thani Province

Reporting To:
Campus Security Manager / Critical Facilities Manage

Position Summary
The Security Supervisor is responsible for leading the day-to-day security operations of a mission-critical Data Centre Campus, ensuring the protection of personnel, customers, visitors, assets, infrastructure, and information. The role oversees contracted security personnel, manages access control processes, responds to incidents, and ensures compliance with site security policies, procedures, and industry best practices.
The successful candidate will maintain a proactive security posture while supporting a safe, secure, and operationally resilient environment across a 24x7 critical infrastructure facility.

Key Responsibilities

Security Operations

• Supervise and coordinate all daily security activities across the data centre campus.
• Lead security shift teams to ensure continuous 24x7 site coverage.
• Monitor security control rooms, CCTV systems, alarm monitoring platforms, and access control systems.
• Conduct regular security patrols and inspections of campus facilities.
• Ensure all security procedures, post orders, and standard operating procedures (SOPs) are consistently followed.
• Support customer audits and security-related inspections.

Access Control & Visitor Management

• Oversee site access control procedures for employees, customers, contractors, vendors, and visitors.
• Ensure all access requests are reviewed, authorised, and documented in accordance with company policy.
• Monitor badge issuance, visitor management systems, and access privileges.
• Investigate and resolve unauthorized access attempts or access control discrepancies.

Incident Management & Emergency Response

• Act as the primary escalation point for security incidents.
• Lead investigations into security breaches, theft, vandalism, safety concerns, and other incidents.
• Prepare incident reports and root cause analyses.
• Coordinate emergency response activities related to security threats, protests, intrusions, or critical events.
• Participate in campus emergency drills and business continuity exercises.

Contractor & Vendor Management

• Supervise third-party security service providers and guard force personnel.
• Ensure security vendors achieve contractual KPIs and service levels.
• Conduct regular performance reviews and security audits.
• Support onboarding and training of new security personnel.

Compliance & Risk Management

• Maintain compliance with physical security policies, customer requirements, and regulatory obligations.
• Conduct security risk assessments and recommend mitigation measures.
• Support implementation of security improvement initiatives.
• Maintain accurate security records, logs, and documentation.

Customer & Stakeholder Engagement

• Build strong working relationships with customers, contractors, facilities teams, and local authorities.
• Support customer security enquiries and audit activities.
• Collaborate with Facilities, EHS, Operations, and Critical Environment teams to ensure campus security requirements are met.

People Leadership

• Provide leadership, coaching, and development to security officers and shift supervisors.
• Conduct toolbox talks, daily briefings, and security awareness training.
• Promote a culture of professionalism, accountability, and operational excellence.

Required Qualifications & Experience

• Diploma or Bachelor's Degree in Security Management, Criminal Justice, Business Administration, or related field preferred.
• Minimum 7 years' experience in security operations.
• Minimum 2 years' supervisory or team leadership experience.
• Experience working within:
  • Data Centres
  • Critical Infrastructure
  • Telecommunications Facilities
  • Airports
  • Industrial Facilities
  • Mission-Critical Environments
• Experience managing contract security providers and guard force operations.
• Familiarity with physical security systems, CCTV, access control, and alarm management platforms.

Technical Skills

• Access Control Systems
• CCTV Monitoring Systems
• Visitor Management Systems
• Incident Management & Reporting
• Security Risk Assessments
• Emergency Response Planning
• Contractor Management
• Microsoft Office Suite
• Report Writing & Documentation

Preferred Certifications

• Certified Protection Professional (CPP)
• Physical Security Professional (PSP)
• Security Risk Management Certification
• First Aid / CPR Certification
• Emergency Response Training
• Security Supervisor License (where applicable)

Key Competencies

• Leadership & Team Management
• Incident Response & Crisis Management
• Customer Focus
• Communication & Stakeholder Management
• Problem Solving & Decision Making
• Attention to Detail
• Risk Management
• Integrity & Professionalism
• Ability to Perform Under Pressure

Success Measures

• Zero unauthorized access incidents
• Compliance with all campus security procedures
• Achievement of security service level agreements (SLAs)
• Timely closure of security incidents and investigations
• Positive customer and stakeholder feedback
• Strong audit and compliance performance
• Effective management of 24x7 campus security operations

Typical Environment
This role operates within a highly secure, mission-critical data centre environment supporting hyperscale, colocation, and enterprise customers. The Security Supervisor will work closely with Critical Facilities, Operations, EHS, and Customer Experience teams to ensure the campus remains secure, compliant, and operational at all times.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.