Systems Support Engineer

Systems Support Engineer 📍 Location: Trinidad and Tobago
🕒 Employment Type: Contract

About the Opportunity We are seeking a highly motivated and customer-focused Systems Support Engineer to join our IT team. The successful candidate will provide frontline technical support, maintain IT assets and systems, and contribute to the delivery of reliable and efficient technology services across the organization.

This role is ideal for a technology professional who enjoys problem solving, supporting end users, and working in a dynamic IT environment.

Key Responsibilities

• Provide Tier 1 technical support for hardware, software, and end-user issues, ensuring timely resolution and minimal disruption to business operations.
• Utilize ITSM tools for IT asset and inventory management, including asset tracking, lifecycle management, and procurement support.
• Troubleshoot and resolve issues related to:
  • Windows Operating Systems
  • Microsoft 365 applications
  • Active Directory (user account administration, permissions, password resets, and MFA)
  • Basic networking environments
• Deliver remote and desk-side support through calls, Microsoft Teams, and remote-access tools.
• Install, configure, and maintain end-user devices, peripherals, and workstation hardware.
• Monitor system performance and conduct root cause analysis for recurring technical issues.
• Escalate complex incidents to Tier 2 support teams in accordance with established procedures.
• Support IT infrastructure projects, including upgrades, deployments, patching, and implementation activities.
• Maintain accurate and up-to-date IT documentation, including procedures, configurations, and troubleshooting guides.
• Collaborate with internal stakeholders to improve service delivery and operational efficiency.
• Ensure the accuracy of incident, request, and asset records within ITSM platforms.
• Contribute to continuous improvement initiatives that enhance service quality and support processes.

Qualifications & Experience Required

• Bachelor's degree in:
  • Computer Engineering
  • Computer Science
  • Computer Information Systems
  • Or a related discipline from an accredited institution.
• Minimum of 3-5 years' experience supporting network infrastructure and IT operations.
• Experience with hardware and software installation, troubleshooting, and end-user support.
• Working knowledge of:
  • Windows Operating Systems
  • Microsoft 365
  • Active Directory
  • Basic networking concepts
  • Windows Server environments
• Understanding of data backup processes and cybersecurity best practices.

Certifications

• Microsoft Certifications preferred.
• CompTIA Certifications preferred.
• CCNA certification would be considered an asset.

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Ability to prioritize and manage multiple tasks effectively.
• Self-motivated and results-oriented.
• Strong organizational and documentation skills.
• Ability to work independently and under pressure in a fast-paced environment.
• Commitment to continuous learning and process improvement.

What We're Looking For The ideal candidate is a collaborative IT professional who combines strong technical expertise with excellent customer service skills. You should be passionate about technology, proactive in problem solving, and committed to delivering a high-quality support experience to users.

Apply Today If you are ready to contribute to a dynamic IT environment and help drive operational excellence through technology, we invite you to apply.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.