Tool Technician II

TOOL TECHNICIAN II Hybrid Tool Service Center | Job Description
Department: Tool Service Center / Tool Crib
Reports to: Tool Room Supervisor
Role level: Experienced individual contributor; no direct reports
Schedule: 6:00 a.m.–2:30 p.m.; 5:50 a.m. delivery coverage when scheduled Position Summary The Tool Technician II performs tool delivery, inventory reconciliation, inspection, discrepancy resolution, and assigned service work with greater independence than Level I. This hybrid employee participates in morning cart delivery, then transitions to an assigned work area while remaining available for additional deliveries. The technician uses the department’s ERP system to maintain reliable records, supports Production, Quality, and Purchasing, and helps train Level I personnel. Technical work and approval responsibilities remain subject to qualification and authorization. Essential Duties and Responsibilities Morning delivery and mobile checkout. Deliver assigned carts and tools in support of the 6:10 a.m. team target. Use a cellphone to record tool or cart ID, recipient or station custodian, destination, and actual handoff time. Resolve routine delivery issues within assigned authority and support additional pickups, exchanges, and deliveries.
Cycle counts and inventory reconciliation. Perform and verify counts, inspect and sort tools, and compare identification, quantity, and location against inventory records. Use transaction history to investigate variances, preserve the initial findings, and recommend corrections. Record physical receipt and actual count times; route unresolved issues to the appropriate owner.
Tool inspection, maintenance, and calibration support. Evaluate tool condition and perform troubleshooting, repairs, preventive maintenance, and functional checks within training and authorization. Document faults, work performed, parts, and test results. Identify calibration or outside-service needs and keep damaged, overdue, or unverified tools separate from ready inventory.
Discrepancy research and corrective action. Investigate missing tools, incorrect IDs, custody conflicts, and repeated inventory errors. Coordinate with departments, research staff, and inventory control to establish findings, recommend corrective actions, and maintain case status. Escalate unresolved losses or issues beyond delegated authority.
ERP records, data quality, and check-in. Record work as it occurs; review assigned transactions for completeness and accuracy. Help resolve missing or conflicting data without concealing the original record. Support end-of-shift check-in and reconciliation while recording receipt at arrival. Provide reliable information for delivery, readiness, inventory, and service reporting.
QC documentation and next-shift readiness. Verify assigned count, inspection, and service records against required checklists. Confirm that documented exceptions have an approved disposition before staging carts. Record READY only after authorized release, and flag shortages or incomplete work that could affect the next shift.
Production, purchasing, and vendor support. Clarify tool requests and coordinate with Production, Quality, and Purchasing. Gather specifications, quantities, repair details, and quotation information; follow up on approved vendor requests and delivery dates. Support receiving checks and replacement recommendations without independently committing purchases or approving substitutions.
Training, standard work, and hybrid coverage. Coach Level I employees on approved delivery, scanning, counting, inspection, and documentation procedures. Identify recurring problems and propose workflow improvements. Support workload coordination when delegated; arrange coverage and documented handoffs before leaving active work for additional deliveries. Qualifications Suggested Level II requirements

• Demonstrated competence in Level I tool-service duties, or equivalent experience in a tool crib, inventory, manufacturing, maintenance, or production-support environment.
• Ability to work independently within established procedures, investigate discrepancies, organize priorities, and recognize when technical or supervisory review is required.
• Working proficiency with mobile checkout, ERP transactions, inventory records, and basic Excel; ability to read tool specifications, parts lists, BOMs, and service instructions relevant to assigned work.
• Clear communication, accurate documentation, safe tool-handling practices, and the ability to coach coworkers. Technical service tasks require demonstrated competence and applicable authorization.

Preferred experience Experience with tool troubleshooting, cycle-count reconciliation, calibration coordination, vendor quotations, quality documentation, and practical workplace organization or process improvement. Training assignments should reflect the employee’s demonstrated skills. Level II Scope and Authority Works with greater independence than Level I on assigned routine and moderately complex problems, verifies supporting records, and assists with training. May coordinate a work area or task when delegated, but is not a supervisor and has no automatic disciplinary or approval authority. Inventory adjustments, loss write-offs, purchasing commitments, substitutions, and final QC release require designated approval. Repairs, calibration, and technical acceptance are performed only within documented qualifications and authorization. ERP use is required; software development is not a requirement. Performance Expectations On-time delivery: Complete assigned routes and accurate mobile handoffs in support of the 6:10 a.m. team target.
Next-shift readiness: Complete assigned work, communicate blockers, and prepare carts for authorized release and staging.
Inventory and data accuracy: Preserve first-count findings, maintain traceable records, and resolve discrepancies through approved procedures.
Service and team development: Document repair and case outcomes, identify recurring issues, support Level I training, and maintain coverage without bypassing controls. Working Conditions Works in a manufacturing and tool-service environment involving standing, walking, tool handling, and cart movement. Follows site safety and personal protective equipment requirements, using approved handling equipment and assistance for heavy or awkward loads. Physical requirements and handling limits should be confirmed for the actual assignment before posting. Daily Operating Pattern Morning: Deliver and document assigned carts. Daytime: Perform specialized area work, coach coworkers, and support additional deliveries. Return / closeout: Reconcile counts, resolve assigned issues, complete service records, support final check-in, and prepare released carts for the next launch.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.