Digital Operations Team Lead – End User Services

About Woodside Energy
We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.
Founded in 1954, Woodside established the liquefied natural gas (LNG) industry in Australia 40 years ago and supplies customers around the globe. 70 years on, Woodside continues to be driven by a spirit of innovation and determination.
At Woodside, we know great results come from our people feeling valued, getting the support they need to reach their full potential and working in a psychologically and physically safe work environment. We believe in nurturing talent and providing opportunities for continuous learning and career advancement.

About Woodside Global Solutions
Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to drive innovation, digital transformation, and global collaboration.
Working as one Global team, the Woodside Digital team is a trusted partner driving transformation within the organisation. We are bold in our ambitions and resolute in our actions. Through cutting-edge AI, robust cyber security, and advanced data solutions we drive innovation and influence every part of our business.
We are looking for talented professionals who are passionate about technology and eager to make a global impact, helping to shape the future of Woodside together.

PURPOSE:
The Operations Service Line Lead serves as the End User Computing (EUC) Subject Matter Expert for assigned service assets within the End User Services portfolio. The role is accountable for ensuring services operate safely, reliably, and efficiently, meeting agreed performance standards, service levels, and business expectations.
The operations service line lead will ensure that proactive and predictive monitoring, incident response, service request fulfilment, problem management, work requests and continuous improvement efforts are effectively managed, routines established and operations conducted in a disciplined, predictable and high quality manner within their service line team.

The operations service line lead must embody and lead through example, establishing a culture that represents Woodside’s Values and also drive and embed an operational culture and rhythm of safety, ownership, transparency, cultivate an ideas meritocracy and establish operational excellence and lean work practices.


Responsibilities and Accountabilities

• Enables and Collaborate a high performing service line IT operations with strong operational disciplines, processes and practices that drives safe, secure, reliable, resilient, and cost efficient service operations.
• Ensure service line team have effective proactive and predictive monitoring, track and deliver high quality incident response, service request fulfilment, problem management, work requests and continuous improvement.
• Enable and role‑model a culture of safety, high performance, high ownership, high agency focused on delivering value and results to the business.
• Facilitates key delivery events and cadences, ensuring planning, review, and improvement activities are purposeful, time‑boxed, and focused on delivery outcomes rather than ceremony.
• Fosters strong team collaboration and communication, creating a transparent, inclusive, ideas meritocracy environment that supports alignment, trust, and effective problem solving.
• Foster a culture of writing and sharing, creating a practice of documenting processes, practices, knowledge articles, incident resolution, problem resolution, best practices and solutions well and thoroughly.
• Proactively identifies and removes problems that impact service security, reliability, resiliency, working with global Subject Matter Experts (SMEs), Engineering, Practice Leads and relevant stakeholders to resolve issues and gaps.
• Monitors service operational performance and flow, tracking trends in incidents, requests, problems, and identify root causes proactively to either resolve or improve the service performance. Monitor key performance metrics to provide insight and support data informed improvement.
• Enables transparent stakeholder communication, ensuring issues, risks, problems, causes and solutions are clearly understood and appropriately communicated.
• Support operational excellence and lean operational practices, constantly working with the team to identify areas of improvement that drive greater efficiency and productivity into the service or work processes.
• Ensures adherence to global Digital standards, blueprints, policy and guidelines.

• Ensure team members are empowered to deliver requests and changes with high throughput, whilst maintaining high quality of planning and execution with zero tolerance for unplanned, unapproved and unmitigated failed changes.
Manage vendor performance, contract governance, and service variations to ensure delivery excellence, compliance, cost optimization, and alignment with business objectives

 
Skills and Experience:

• 7 to 10 years years in Operations or DevOps roles delivering operational support and leading teams within a large enterprise context.
• Proven track record implementing, operating and improving operational excellence using data, as well as discipline processes, procedures and routines
• Hands-on deep technical experience supporting On-Prem and Cloud End User Services Environments, managing end to end operational and maintenance activities, licensing, and EUS lifecycle management.
• Experience managing the EUS lifecycle, operations and maintenance of the following End User technologies (Microsoft Azure, Active Directory, Hybrid Joint Environments, Intune, Entra, Microsoft E5 suite, GPO, PKI, Windows, Microsoft Azure Update Manager, MECM, Autopilot, Application Packaging, Yubikey, Ysoft, Flexera, Microsoft Intune Remote Help, Microsoft Global Secure Access, Microsoft Azure Virtual Desktop, DNS, DHCP, CIS Security Benchmarks, Print Servers, File Servers, DFS, Follow-Me Printing, RBAC, Windows Hello, Passkey – FIDO2)
• Willing to learn and support a variety of technology platforms.
• Willing to get involve and perform operational activities along side team members.
• Hands on experience with building and leading high performing and effective operational teams.
• Hands-on experience leading teams and other front line leaders, establishing culture, coaching and providing clear vision, direction and priorities.
• Experience partnering with SMEs, stakeholders and peers across different regions and teams to resolve operational issues or influence change and improvement.
• Use of various monitoring, data analytics, AI, ITSM tools (e.g.PowerBI, Azure Monitor, ServiceNOW, Co-Pilot) for monitoring, planning, tracking, transparency, and reporting.
• Background in digital/SaaS/technology environments, familiar with modern enterprise hybrid multi-cloud environments.
• Strong interpersonal and communication skills, able to engage a wide range of stakeholders and build trusted relationships.
• Willingness to learn and grow in the Operations Service Line Lead role, proactively seeking feedback and evolving practices.

Key Competencies
Our Operations Leads:

• • Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience in IT Operations leadership.
  • Ideally technically certified in relevant domain of expertise (e.g., Microsoft, Cisco, GIAC, ITIL); However, experience and actual practical understanding of the technical domain with hands-on experience is highly valued.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience in IT Operations leadership.
• Ideally technically certified in relevant domain of expertise (e.g., Microsoft, Cisco, GIAC, ITIL); However, experience and actual practical understanding of the technical domain with hands-on experience is highly valued

Preferred Qualifications

• • Certifications in Microsoft 365 Certified Endpoint Administrator / Administrator Expert
  • Demonstrated experience in Oil & Gas operations, with expertise in safety-critical, process-critical, and business-enabling systems, and a comprehensive understanding of the interfaces and dependencies between IT, OT, and Telecommunications environments.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.