Commercial Asset Manager (Solar/Ho Chi Minh)

Customer & Stakeholder Management

• Support client onboarding activities prior to Commercial Operation Date (COD) and contribute to pre‑COD commercialization tasks
• Manage the customer onboarding and ongoing management of the local portfolio of operated solar assets
• Act as the primary commercial interface with customers, including:
  • Invoicing and billing management; serving as the main point of contact for invoice‑related queries
  • Coordination with finance teams to monitor statements of account and follow up on overdue payments
  • Verification and maintenance of payment guarantees, ensuring contractual coverage for all active customers
  • Acting as first contact for customer technical queries and coordinating communication on planned maintenance
• Provide internal stakeholders with clear commercial performance insights for operated assets
• Drive the timely resolution of commercial issues by identifying root causes and coordinating across finance, legal, project, operations, sales, and management teams
• Capture and document customer feedback, issues, and complaints, providing structured “voice of customer” input to relevant internal functions
• Maintain accurate and up‑to‑date customer records within CRM systems and internal tools
• Support customer satisfaction initiatives and surveys in coordination with regional counterparts
• Proactively identify opportunities for additional services or commercial offerings to enhance revenue and customer satisfaction

Asset Commercial Management

• Ensure operated assets comply with contractual obligations and local regulatory requirements
• Identify commercial risks arising from contracts (e.g. penalties, non‑compliance, errors) and support mitigation actions
• Drive commercial optimization of each asset through accurate billing and effective cash collection
• Support analysis and closure of commercial performance gaps at individual site level, including P&L impact
• Contribute to process improvement and digitalization initiatives related to asset commercial management
• Coordinate the management and optimization of renewable certificates (e.g. RECs), working with regional teams when required
• Carry out additional responsibilities as assigned by direct or indirect reporting managers or senior management

Qualifications & Experience

• Degree in Business, Finance, Economics, Engineering, or related disciplines
• Minimum 10 years’ experience in B2B customer management within commercial or industrial sectors
• Experience in renewable energy, particularly solar PV, is strongly preferred
• Strong hybrid profile combining commercial, financial, and technical understanding
• Customer‑focused mindset with proven negotiation and stakeholder management skills
• Proficiency in Microsoft Office and experience using CRM platforms
• Proactive, structured, and solution‑oriented, with the ability to manage multiple priorities
• Strong written and verbal communication skills in English and Vietnamese

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.