Customer Advocate Engineer, Thailand
BH-332439
Posted: 10/04/2026
- THB45000 per month
- Thailand Bangkok
- Contract
-
Power Generation, T&D
-
T&D
Job Description
Responsible and ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in competent entities. Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention
Drive Customer Centricity - for the entity, escalation management and timely resolution of customer requests and complaints to meet the needs of internal and external customers.
Responsibilities
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Responsible and ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in competent entities. Determination of recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention
Drive Customer Centricity - for the entity, escalation management and timely resolution of customer requests and complaints to meet the needs of internal and external customers.
Responsibilities
- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
- Ensure a reliable process is operating to solve customer complaints in timely manner and effectively.
- Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
- Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
- Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
- Lead execution of containment actions for known problems
- Analyze complaint data to identify trends and prioritize top customer issues.
- Launch or support improvement projects to reduce recurrence and improve customer experience.
- Bachelor’s Degree in Electrical Engineering.
- 3-5 years of experience are requested,
- Customer Oriented mindset
- Strong influence skill with global mindset
- Multicultural skills
- Good in English communication (Written/Spoken)
- Ability to work on own initiative, but also as part of a team;
- Strong verbal and written communication skills are required;
- Flexible and having the ability to learn quickly;
- Excellent interpersonal, communications and time management skills;
- Good in Excel, Word, PowerPoint skills
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.