EUC Support Analyst
BH-334643
Posted: 05/05/2026
- Competitive
- Australia Queensland Brisbane
- Contract
-
Oil & Gas
We are seeking an experienced EUC Support Analyst to deliver high-quality end user computing support within a large, global enterprise environment. This role is focused on providing responsive and effective technical support across multiple channels, ensuring a seamless user experience.
About the Role
In this position, you will be responsible for delivering end-to-end support across desktop, application and infrastructure environments. You will engage with users via walk-ups, phone, chat and ticketing systems, ensuring timely resolution of incidents and service requests.
Key Responsibilities
This position requires the full right to work in Australia.
Please send through your CV by clicking APPLY! If you want to have a confidential discussion, contact Cameron Anderson at NES Fircroft via email at cameron.anderson@nesfircroft.com
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
About the Role
In this position, you will be responsible for delivering end-to-end support across desktop, application and infrastructure environments. You will engage with users via walk-ups, phone, chat and ticketing systems, ensuring timely resolution of incidents and service requests.
Key Responsibilities
- Provide comprehensive end user support across desktop, applications and infrastructure
- Manage incidents and service requests through ServiceNow and EUC support queues
- Deliver support via multiple channels including walk-ups, phone, chat and remote access
- Troubleshoot and resolve technical issues, escalating where necessary
- Maintain strong user engagement and ensure consistent follow-up on requests
- Support change and release activities in line with ITIL practices
- Contribute to and maintain knowledge base articles and self-service resources
- Participate in queue management and rostered support coverage
- Handle escalations and collaborate with resolver groups as required
- Provide support to remote users and travel to sites for on-site assistance when needed
- Maintain accurate documentation, including detailed troubleshooting notes
- Analyse support data and dashboards to identify trends and improvement opportunities
- Drive continuous improvement across service delivery and support processes
- Minimum 5 years’ experience in IT support, service desk, desktop or infrastructure roles
- Strong understanding of IT Service Management frameworks, including change and release management
- Experience using ServiceNow or similar ITSM platforms
- Proven troubleshooting and problem-solving capability across end user environments
- Exposure to desktop, application and EUC support in enterprise environments
- Excellent communication skills, both written and verbal
- Ability to build strong working relationships with a wide range of stakeholders
- Initial 6-month contract with view to extend
- Monday to Friday role
- Opportunity to work with a Tier 1 energy organisation based in Brisbane CBD
This position requires the full right to work in Australia.
Please send through your CV by clicking APPLY! If you want to have a confidential discussion, contact Cameron Anderson at NES Fircroft via email at cameron.anderson@nesfircroft.com
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.