Operations Support Manager

NES Fircroft is partnering with a leading global Oilfield Services (OFS) company to recruit a Operations Support Manager for a 12‑month contract based in Perth.

This is a critical operations support role, sitting at the centre of customer delivery, billing, parts coordination and internal stakeholder management. You will work closely with Project Managers, Commercial Project Managers (CPM), Finance, Supply Chain, and customers to ensure efficient execution and accurate commercial outcomes.

The Role As Operations Support Manager, you will coordinate and execute day‑to‑day operational activities across outages, parts, repairs and billing, while maintaining clear, consistent communication with customers and internal teams. You will play a key role in enabling timely invoicing, resolving issues, and supporting smooth operational delivery.

Key Responsibilities

Operations & Customer Support

• Set up contracts, job numbers and deliverables in Oracle once outages are confirmed and POs are received
• Support CPMs/PMs with billing processes, change orders and customer communication
• Collate timesheets, expenses and supporting documentation to prepare billing summaries for customer review
• Proactively liaise with customers on billing clarifications, progress updates and issue resolution
• Coordinate with CPMs, Area Leaders, Finance and other stakeholders to resolve billing roadblocks

Parts & Logistics Coordination

• Maintain accurate records of parts orders and delivery status
• Lead daily coordination of parts fulfilment, including expediting critical or urgent items
• Provide regular (bi‑weekly) delivery status updates to customers
• Manage special shipment requests, working with logistics providers and suppliers, and preparing required documentation

Repairs Management

• Raise Purchase Order Requests (PORs) to repair shops and OEMs as requested by CPMs/PMs
• Coordinate repair shipments and documentation
• Manage repair orders through internal facilities, collecting inspection, repair and shipping documents
• Issue invoices and documentation to customers upon repair completion

Financial & Billing Support

• Create deliverables and events in Oracle to initiate customer invoicing
• Raise quarterly billing requests for parts and coordinate with the billing team
• Manage credit notes, invoice reviews and customer distribution via email or portals
• Highlight invoicing delays and manage cost receipting to align with forecasts

Quality & Compliance

• Support NCR resolution processes in collaboration with site teams
• Track NCRs and provide insight into financial impact and lessons learned

About You

• Minimum 5 years’ experience in operations support, coordination or customer‑facing operational roles
• Strong hands‑on experience with Oracle and SAP
• Proven ability to manage the end‑to‑end Purchase Order lifecycle
• Strong stakeholder engagement and communication skills
• Bachelor’s degree in a relevant discipline
• Technical background or working knowledge of rotating equipment or industrial/OFS environments

Personal Attributes

• Highly organised, structured and detail‑oriented
• Adaptable and comfortable managing multiple priorities
• Effective communicator across internal teams and customers
• Confident working in a multicultural, global business environment

*Candidates must have AU working rights to be considered*

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.