Sales Coordinator (Contract)

Job Description
Works under limited supervision to support the Appliances, HVAC, and Lighting businesses by assisting sales professionals and customers with inquiries, quotation generation, case development, and order processing. Takes a broad perspective to resolve customer inquiries and ensure smooth pre- and post-sales activities.

Responsibilities:

Customer & Sales Support

• Respond to customer inquiries via phone and electronic channels in a timely and professional manner
• Support sales teams with administrative and coordination tasks
• Connect customers with appropriate internal stakeholders (e.g., Account Managers, Engineers, Delivery Teams)

Quote & Order Management

• Prepare and issue quotations using standardized pricing tools
• Follow up with customers to convert quotations into confirmed orders
• Accurately process and manage orders within ERP systems

Pre- & Post-Sales Coordination

• Coordinate activities to ensure compliance with certification requirements
• Support customers in meeting product and service adoption timelines
• Track progress and ensure all sales-related activities meet established deadlines

Data & Collaboration

• Maintain and update customer and account data in internal systems
• Provide reports and insights to support account strategy and opportunity development
• Collaborate with cross-functional teams to resolve issues and improve service delivery
• Build internal networks to proactively address challenges and enhance customer experience

Qualifications:

• High school diploma or equivalent
• Proficiency in MS Office (Word, PowerPoint, Excel, Outlook) and CRM software
• Less than 1 year of related experience
• Basic business acumen and understanding of sales processes
• Familiarity with relevant products/services sufficient to generate quotations
• Experience managing internal systems and data
• Strong communication and administrative skills
• Good command of English is preferred

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.