We have partnered with a major luxury automotive client since 1998, originally as one of a number of suppliers and since November 2001 on a Managed Vendor basis, centred in their lead facility.
Our Client’s Challenge
The client wanted to rationalise the way in which they procured agency workers. In June 2001 when they went out to tender, their aim was to reduce their current supply base of 30 to a single supplier for their engineering division and subsequently extend the whole of their site.
In order to manage such capacity an on-site office with 2 permanent staff dealing with account management and administration was set up in November 2001. They are supported with all recruitment activity with our head office team. This created a single point of contact and allowed us to build close relationships with all relevant hiring managers to ensure complete understanding of the client’s business functions and requirements. We also integrated into the client’s systems to create a more efficient process.
To improve cost and efficiency we launched an electronic timesheet platform which allowed the client to have real time visibility regarding spend against project, overtime pre-authorisation, accurate calculations through the automated process and swifter timesheet procedures.
In order to negate the risk of employment tribunals being taken against our clients by ASWs, we hold regular client (hiring manager) training courses which will give managers an understanding of the contractual nature of ASW services and how to conduct themselves in their day-to-day management and control.
We have implemented a cradle to grave recruitment model built around a stringent KLA and KPI system. This rigid process ensures that the delivery of the recruitment solution is as efficient as possible.
We set up a client specific microsite linked into our main website in order to direct candidates to register their interest in working for the client.
The overall cost savings provided by this programme by eliminated duplicate, missing or incorrect timesheets are estimated at an average of $2 per annum of total spend for the programme.
This microsite proved highly successful for a specific recruitment drive that the client had on over a 6 month period.