Freight Officer

Job Description  

Page 1 of 3 Job Description Issued By  

Organizational Development  

1. General Information:  

Department: Freight and Compliance  

Position: Freight Officer Sub Department: Freight  

Job Nature: Office-Based Employment Type: Full Time  

2. Job Summary:  

The Freight Officer is responsible for conducting the end-to-end execution of Freight activities, including shipment  

scheduling, customs clearance, transportation, and documentation. This role will liaise with the internal teams,  

external logistics/ Freight partners and government authorities that shipments are delivered accurately on time,  

and in full compliance with company policies and regulatory requirements.  

3. Competencies:  

Core Competencies:  

 Communication Skills.  

 Ownership & Accountability.  

 Adaptability.  

 Teamwork  

 Analytical Thinking.  

Technical Competencies:  

 Freight Operations Management  

 Carrier Management  

 Cost Optimization  

 Regulatory Compliance  

 Supply Chain Operations  

Leadership Competencies:  

N/A  

4. Tasks, Duties and Responsibilities (TDR):  

Below is a list of TDRs which must be completed to achieve the objectives of this position:  

 Freight Coordination:  

 Conduct the end-to-end execution of assigned shipments, ensuring they meet timelines and quality  

standards.  

 Plan and prioritize shipments based on urgency, stock requirements, and business needs.  

 Ensure the shipment bookings, delivery schedules, rerouting or holds are within cost and regulations.  

 Monitor shipment progress in real-time and implement immediate corrective actions for minor delays  

or discrepancies.  

 Prepare and verify the accuracy of all shipping documents (bills of lading, airway bills, commercial invoices,  

packing lists, certificates of origin) before submission.  

 Compliance and Regulatory Assurance:  

 Ensure all Freight documentation is complete and compliant with local customs regulations,  

import/export laws, and internal company standards.  

 Engage with third-party agents to confirm that all product licenses, registrations, and labeling  

requirements are in place prior to shipping and address minor compliance issues.  

 Maintain organized documentation to be submitted to all internal and external stakeholders for auditing  

and traceability purposes.  

 Support in the improvement initiatives in Freight workflow and support the implementation of the  

enhancements to the SOPs and workflows.  

 Stay updated on regulatory changes relevant to Freight operations and ways to mitigate potential risks.  

Job Description  

Page 2 of 3 Job Description Issued By  

Organizational Development  

 Warehouse Coordination:  

 Plan and schedule with inventory, warehouse, and inbound teams to align shipment timing with demand  

forecasts, product launches, and marketing initiatives.  

 Coordinate with the warehouse team to ensure shipment schedules are aligned with operational  

readiness and space availability.  

 Ensure timely communication of priority shipments (e.g., campaign items, fast-moving products, urgent  

replenishments) to warehouse teams for proper handling.  

 Manage shipment for the returns, expired products, or damaged inventory, ensuring the legal  

compliance, adherence to organizational policy along with appropriate documentation and system  

updates.  

 Reporting:  

 Maintain shipment reports and operational logs for analysis and process visibility.  

 Track key shipment metrics such as delivery times, documentation accuracy, and transit exceptions.  

 Identify key trends, any recurring delays or inefficiencies in the Freight workflow and propose solutions  

to optimize time, cost and inventory.  

 Assist in developing standard operating procedures for shipment handling and documentation.  

 Support process audits and quality checks to ensure compliance with internal standards.  

 Prepare periodic reports summarizing operational performance, trends, and areas for improvement.  

5. Job Requirements:  

 Education & Experience:  

 Bachelor’s degree in Business Administration or Supply Chain /Logistics Management or related field.  

 Minimum of 3 years of experience in Freight coordination, shipment management and customs handling.  

 Systems & Languages:  

 Proficient in using ERP systems and tools.  

 Good expertise in Microsoft Office Suite, particularly Excel, Word.  

 Good Knowledge of customs clearance procedure and supply chain management.  

 Good Written and verbal communication skills in English.  

 Knowledge, Skills and Abilities:  

 Strong organization skills and keen attention to detail and accuracy.  

 Excellent stakeholder management to ensure alignment, clarity and proactive issue resolution across  

departments and vendors.  

 Knowledge of relevant regulations and best practices related to inbound and outbound Freight, customs  

regulations, supply chain workflows, warehousing and shipments  

 Ability to proactively manage movement of shipment.  

 Proficient in tracking, follow ups, reporting for inventory and freight management.  

 Excellent in reporting and time management.  

6. Note:  

The employee is expected to perform any additional tasks, duties or responsibilities that are relevant to his/her job  

function role based on the work requirements.  

Job Description  

Page 3 of 3 Job Description Issued By  

Organizational Development  

7. Approvals & Documentation:  

Created by: Date:  

Department Manager: Date:  

Head of OD: Date:  

Employee Confirmation: Date:

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.