One-Call Operator

Job Title: One Call Operator (Level 1–3)

Job Summary
The One Call Operator is responsible for the accurate identification, marking, and documentation of underground utilities to support safe excavation activities. This role calibrates and maintains equipment, conducts inspections, and ensures compliance with regulatory and safety standards. The One Call Operator responds to stakeholder inquiries, coordinates emergency response, and participates in Wide Area Conferences for complex projects. Training, process improvement, and adaptability are emphasized, along with maintaining professional and safety-focused operations. The position supports efficient mapping and data management across divisions.
Key Responsibilities Technical & Operational Duties

• Calibrate, operate, and maintain line identification equipment to ensure reliable detection of underground utilities, maintaining detailed documentation and certification records.
• Locate and mark underground utilities using GIS and mapping tools; install identification markers on company-owned lines within required timeframes.
• Conduct line crossing inspections and monitor digging and boring activities, verifying adherence to safety protocols and regulatory requirements.
• Maintain and update mapping data for underground assets, ensuring data consistency and accuracy; record one call activities in centralized systems for timely access and reporting.

Compliance & Coordination

• Uphold regulatory, environmental, and safety standards in coordination with Operations Foremen, Superintendents, and Environmental Health & Safety teams.
• Lead and support emergency response efforts related to excavation activities, following established protocols and maintaining emergency response plans.
• Serve as a field-wide contact for underground utility detection, acting as a point of communication during emergencies or significant occurrences.

Communication & Stakeholder Engagement

• Respond to inquiries and requests for information regarding underground utilities from contractors, lease operators, coworkers, and the public; maintain accurate records of all communications.
• Notify lease operators of planned boring and digging activities near flowlines and pipelines to minimize risk and ensure safety.
• Attend and coordinate Wide Area Conferences (WAC) for large-scale or complex excavation projects, collaborating with internal and external stakeholders.

Training & Professional Development

• Assist with orientation and training of team members, sharing expertise on calibration techniques, mapping data consistency, SOP implementation, and technical skills.
• Support the professional development of lower-level employees and contribute to a culture of continuous improvement.

Process Improvement & Adaptability

• Develop and implement

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.