Customer Service Support 2

Title: Customer Service Support 2 (Order Management)
Contract Length: 1 year
Location: Oakville, ON
Schedule: 8-5, Monday – Friday
     
Job Description:
A Snapshot of Your Day (position overview)
The Order Management Professional is responsible for facilitating Canadian client requests for spare parts for Steam and Compression product lines.

• Day to day order entry into SAP system for assigned portfolio
• Responding to email/phone/teams inquiries from internal stakeholders

How You’ll Make an Impact (responsibilities)

• Management/entry of Customer Parts Requests including, but not limited to providing spare parts quotations directly to clients, execution of client purchase orders and inquiry management.
• Act as a liason for Compression & Steam Aftermarket customers with internal factories (PCC’s).
• Provides pre-sales and post-sales support and coordinating activities related to quotations, ordering, logistics, production/manufacturing related to products/Spare Parts processed via SAP PS1

What You Bring (requirements)

• North American Bachelor’s degree or diploma in business, marketing, or similar field.  Must have 2+ years of experience in international Sales/Marketing, Order management, logistics, project management or other related field.
• Familiarity with customs import, and export regulations is desirable.
• Experience with SAP is preferred.
• Knowledge of business, financial, and operational processes is a must.   
• Effective communication and organizational skills are key to this position.
•  Proficiency in contract language, supply chain processes and SE repair processes is beneficial
• Must be a self-starter and highly professional
• Displays a high level of critical thinking in bringing successful resolution to high-impact, complex, and/or cross-functional problems
• Engage in and build a continuous improvement and simplification culture
• Flexible, solutions oriented, and able to effectively prioritize your workload.

Applicants must be legally authorized for employment in Canada without need for current or future employer-sponsored work authorization.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.