IT Support Technician

NES Fircroft is currently recruiting an IT Support Technician to provide technical assistance and support to end-users in Singapore.

The IT Support Technician will play a key role in ensuring the smooth operation of IT systems by resolving technical issues promptly, supporting users, and maintaining IT infrastructure to enhance productivity and user satisfaction.

Key Responsibilities

• Provide timely technical support to end-users via phone, email, or in person for hardware, software, and network-related issues
• Troubleshoot and resolve technical issues including system errors, connectivity issues, and hardware/software faults
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Install and update software applications, patches, and drivers as required
• Manage user accounts, including creation, modification, and deactivation in accordance with company policies
• Set up and configure email accounts, access permissions, and security settings
• Maintain accurate records of support tickets, resolutions, and IT asset inventory
• Document troubleshooting procedures and develop user guides for knowledge sharing
• Provide basic training and guidance to end-users on IT systems and security best practices
• Deliver remote support to off-site users using appropriate tools to minimise downtime
• Collaborate with internal IT teams to escalate and resolve complex issues

Job Requirements

• Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent)
• Prior experience in an IT support or technical service role is advantageous
• Hands-on experience in troubleshooting hardware, software, and network issues
• Familiarity with installation and support of desktops, laptops, printers, operating systems, and standard office applications
• Experience with ticketing systems for logging and tracking support requests
• Knowledge of remote support tools and techniques (e.g., remote desktop, VPN)
• Good communication skills, with the ability to explain technical concepts to non-technical users
• Strong problem-solving and organisational skills
• Proficiency in English (written and spoken)
• Candidates must be eligible to work in Singapore. Sponsorship is not available for this role.

Skills & Competencies

• IT support and troubleshooting
• Technical documentation and reporting
• User support and training
• Stakeholder communication and collaboration
• Problem-solving and analytical thinking
• Adaptability and continuous learning

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.