Service Designer
BH-324927
Posted: 06/02/2026
- Good
- France Ile De France Paris
- Contract
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Alternative & Renewable Energy
-
Hydrogen
-
Oil & Gas
Service Designer – 12 months – Paris, France
Hybrid – 3 days on site, 2 days remote
Must be fluent in French with a good command of English
CV’S MUST BE IN ENLGISH
Start Date – 16th March 2026
Would be nice to have: - Senior (minimum 5 to 8 years) with a strong track record in service design within a complex environment (consulting firm or large organization). Service Designer to work as part of the Design Studio. Ability to navigate uncertainty & structure "vague" problems using strong logic & analytical skills. Expert mastery of Design Thinking, Agile (Scrum/Kanban), & qualitative research methods. Proficiency in Miro & Figma for co-design & rapid prototyping. Fluent use of collaborative suites (Confluence, Microsoft Office Suite) to document scoping decisions. Ability to methodically structure work, manage priorities, & produce high-quality documentation. Ability to solve complex problems & synthesize large amounts of data. Good understanding of current issues (AI, Data, Cloud) to effectively communicate with technical teams during the scoping phase.
Service Designer Job Description
My client is seeking a Service Designer to work as part of the Design Studio (20 UX/UI designers), the consultant will act as an expert to facilitate the scoping of strategic program(s). At the Digital Factory, a strategic program is a large-scale initiative aimed at:
These programs are part of a broader digital transformation framework & are based on:
As a Service Designer, the role is to provide a comprehensive & systemic vision to transform complex problems into opportunities for seamless & consistent services, & to identify use cases. In this scoping phase, the service provider is not a "screen designer," but an experience strategist. The Service Designer works on the intangible aspects of services to synchronize processes, technologies, & human interactions. This mission relies on close collaboration with Product Managers (PMs) to ensure alignment between business vision & user experience.
Initial Priorities
Cross-functional contributions
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Hybrid – 3 days on site, 2 days remote
Must be fluent in French with a good command of English
CV’S MUST BE IN ENLGISH
Start Date – 16th March 2026
Would be nice to have: - Senior (minimum 5 to 8 years) with a strong track record in service design within a complex environment (consulting firm or large organization). Service Designer to work as part of the Design Studio. Ability to navigate uncertainty & structure "vague" problems using strong logic & analytical skills. Expert mastery of Design Thinking, Agile (Scrum/Kanban), & qualitative research methods. Proficiency in Miro & Figma for co-design & rapid prototyping. Fluent use of collaborative suites (Confluence, Microsoft Office Suite) to document scoping decisions. Ability to methodically structure work, manage priorities, & produce high-quality documentation. Ability to solve complex problems & synthesize large amounts of data. Good understanding of current issues (AI, Data, Cloud) to effectively communicate with technical teams during the scoping phase.
Service Designer Job Description
My client is seeking a Service Designer to work as part of the Design Studio (20 UX/UI designers), the consultant will act as an expert to facilitate the scoping of strategic program(s). At the Digital Factory, a strategic program is a large-scale initiative aimed at:
- Accelerating structural change in how the company operates (processes, tools, data)
- Deploying a platform or set of high-value digital products for the business units
- Orchestrating multiple cross-functional teams (Digital, Business, Data, OT, Cloud, UX, etc.)
- Unifying a landscape of disparate solutions to create a coherent, maintainable, & scalable system
- Generating value (OPEX, production, safety, operational efficiency)
These programs are part of a broader digital transformation framework & are based on:
- Structuring technological content (platform, data layer, digital twin, mobility, AI, etc.)
- Business workstreams (maintenance, operations, HSE, production)
- Multidisciplinary governance
- Industrialized use cases, prioritized according to value & expected impact.
As a Service Designer, the role is to provide a comprehensive & systemic vision to transform complex problems into opportunities for seamless & consistent services, & to identify use cases. In this scoping phase, the service provider is not a "screen designer," but an experience strategist. The Service Designer works on the intangible aspects of services to synchronize processes, technologies, & human interactions. This mission relies on close collaboration with Product Managers (PMs) to ensure alignment between business vision & user experience.
Initial Priorities
- Design Research & Scoping: Conduct investigations (interviews, observations) to ground strategic programs in the reality of user needs & define the value proposition.
- Systemic Modeling: Visualize complexity through structuring deliverables such as Service Blueprints (front-stage & back-stage), Journey Maps, & stakeholder ecosystems.
- Documentation & Knowledge Sharing: Ensure the sustainability of the scoping by rigorously documenting all work to make it understandable to everyone. This involves capitalizing on insights & design decisions to guarantee a smooth & effective handover to the development teams at the end of this mission.
- Experimentation: Prototype service concepts or organizational models to validate strategic assumptions & the value proposition before technical deployment.
Cross-functional contributions
- PM/Designer partnership: Collaborate closely with Product Managers on framing use cases & defining roadmaps.
- High-level facilitation: Design & lead co-creation workshops with stakeholders whose perspectives may diverge (business, IT, management).
- Organizational alignment: Act as a facilitator to break down silos, ensure a shared understanding of the entire system, & promote a service design culture.
- Decision support: Translate complex data into simple visuals to secure buy-in from decision-makers on proposed concepts.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.