Technical Sales Support - Hybrid Power

Role Purpose
Provide first-layer technical support to the sales organization and selected customers for our client's Hybrid Power Package, acting as the primary technical interface between sales teams, customer technical requirements and Qingdao factory.

Key Technical Support Responsibilities
1. Customer Technical Engagement

• Respond to initial technical inquiries from potential OEM customers
• Conduct preliminary technical assessments of customer requirements
• Provide first-level technical guidance and product information
• Translate technical specifications and customer needs between teams

2. Sales Support

• Prepare technical response packages for sales opportunities
• Support sales team in technical product positioning
• Assist in creating technical proposal materials
• Help qualify technical feasibility of customer requests

3. Technical Communication

• Act as primary technical point of contact for initial customer interactions
• Bridge communication between sales, engineering, and customer teams
• Translate technical documents and communications

4. Product Technical Triage

• Identify and escalate complex technical requirements to specialized teams
• Provide initial troubleshooting and technical problem-solving
• Compile and report customer technical feedback

Technical Support Qualifications
Required Technical Background
Bachelor’s degree in electrical engineering, Energy Systems, or related technical field
3-5 years of technical support experience in:

• Power systems
• Battery technologies
• Industrial equipment sales support

Critical Technical Support Skills

• Strong technical communication abilities
• Quick technical comprehension
• Customer-facing technical problem-solving
• Technical documentation skills
• Rapid technical requirement assessment

Support Competencies

• Ability to quickly understand and communicate technical product capabilities
• Excellent first-line technical support skills
• Rapid technical requirement analysis
• Effective cross-cultural communication

Work Dynamics

• Remote position with regular presence in Qingdao factory
• Direct support to sales organization
• Multicultural customer interaction environment

Success Metrics (First 3-6 Months)

• Reduce technical response times for sales inquiries
• Improve technical qualifications of sales opportunities
• Enhance communication efficiency between sales and technical teams
• Establish robust first-layer technical support process

Language and Technical Communication

• Immediate technical communication in English and Mandarin
• Precise technical explanation of product capabilities
• Ability to simplify complex technical concepts for sales and customer
• understanding

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.