Training Systems Supervisor
BH-337983
Posted: 15/06/2026
- Market
- Australia Western Australia Perth
- Contract
-
Oil & Gas
Our Client, a Global Oil and Gas Operator is currently seeking a Systems Support Supervisor for a 12-month contract with potential to extend. This role will sit within Wheatstone Operations.
Role Purpose
The Systems Support Supervisor is accountable for the operational ownership, governance, and continuous improvement of training and competency systems and supporting processes across ABU Operations. The role ensures that approved training frameworks, job role profiles, and competency requirements are accurately executed within enterprise systems (e.g. CMS, Workday) and that users are supported through consistent, reliable, and efficient system outcomes.
This role provides functional supervision and subject matter leadership for training system execution, acting as the primary point of accountability for system integrity, data quality, pathway configuration, and user experience. The Systems Support Supervisor works closely with CA Specialists, Training Advisors, Operations leaders, and system owners to ensure workforce capability is supported and operational risk is effectively managed.
Key Accountabilities
Systems Ownership & Operational Oversight
Job Knowledge and Proficiency - Comprehensive knowledge and experience in vocational and educational training as it applies to the Australian oil and gas industry. Demonstrated experience supervising or owning operational support systems in a technical or operational environment and a strong understanding of training, competency, or compliance systems (e.g. CMS, Workday, LMS platforms).
Deliver Results – High attention to detail with proven data governance and process improvement capability, and an ability to translate complex frameworks into stable, executable system solutions. Proactively engages to clarify expectations and works diligently to reach outcomes. Adjusts and pivots based on stakeholder input. Proactively addresses issues and barriers, applying a solution-oriented outlook. Regularly shares status updates with others on work progress and risks.
Teamwork and Communication - Creates a safe, diverse and inclusive work environment, collaborating across teams and building up other team members. Strong stakeholder engagement, coaching, and issue-resolution skills, and ability to interface with internal and external stakeholders.
Grow Capabilities – Passionate about growing capabilities in team members through coaching, development and progression plans. Comfortable giving and receiving feedback and recognition to all levels of an organisation.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Role Purpose
The Systems Support Supervisor is accountable for the operational ownership, governance, and continuous improvement of training and competency systems and supporting processes across ABU Operations. The role ensures that approved training frameworks, job role profiles, and competency requirements are accurately executed within enterprise systems (e.g. CMS, Workday) and that users are supported through consistent, reliable, and efficient system outcomes.
This role provides functional supervision and subject matter leadership for training system execution, acting as the primary point of accountability for system integrity, data quality, pathway configuration, and user experience. The Systems Support Supervisor works closely with CA Specialists, Training Advisors, Operations leaders, and system owners to ensure workforce capability is supported and operational risk is effectively managed.
Key Accountabilities
Systems Ownership & Operational Oversight
- Act as the operational owner for training and competency execution within CMS, Workday, and associated reporting tools.
- Provide functional supervision and direction for system support activities, ensuring consistent and compliant execution of training pathways and job role profiles.
- Ensure training system configurations accurately reflect approved frameworks, role requirements, and asset-specific needs.
- Make decisions relating to back-office execution processes, system logic, and configuration standards.
- Coordinate system build, validation, and rollout of new or revised pathways, ensuring minimal disruption to operational users.
- Ensure assessment-only, credit, and equivalency pathways are correctly configured and clearly communicated.
- Oversee the development, maintenance, and modification of job role profiles within training systems.
- Partner with Training Advisors and CA Specialists to ensure training needs analysis outputs are accurately translated into system requirements.
- Ensure role-based training and competency requirements remain current, risk-based, and aligned with operational expectations.
- Ensure integrity, accuracy, and consistency of training and competency data across systems.
- Work with system and reporting leads to define and deliver fit-for-purpose reporting for leaders, coordinators, and CA teams.
- Support OE actions, audits, and assurance activities through provision of system data, reports, and documented evidence.
- Drive continuous improvement in training system processes, removing waste and improving efficiency and reliability.
- Champion a positive and consistent user experience for learners, leaders, and administrators interacting with training systems.
- Identify, monitor, and act on key measures related to execution quality, data integrity, and user satisfaction.
- Provide coaching and functional guidance to CMS administrators and CA Specialists on system processes, quality standards, and best practice.
- Act as an escalation point for complex system or pathway issues impacting operational delivery.
- Build and maintain strong relationships with Operations leaders, system owners, and external providers to support effective delivery.
- Author, maintain, and govern controlled documentation relating to workplace training systems, pathways, and execution standards.
- Ensure training system processes align with internal controls, competency assurance requirements, and operational governance expectations.
- Robust and reliable training and competency system configuration
- Accurate and current job role profiles and pathway data
- Fit-for-purpose reporting supporting operational decision-making
- Controlled system and training governance documentation
- Effective system support during framework and pathway transitions
- Provides single-point accountability for training system execution and integrity
- Reduces operational risk through accurate and reliable competency records
- Enables leaders to confidently manage workforce capability and compliance
- Improves consistency, efficiency, and user confidence in training systems
- Supports sustainable implementation of new and evolving training frameworks
Job Knowledge and Proficiency - Comprehensive knowledge and experience in vocational and educational training as it applies to the Australian oil and gas industry. Demonstrated experience supervising or owning operational support systems in a technical or operational environment and a strong understanding of training, competency, or compliance systems (e.g. CMS, Workday, LMS platforms).
Deliver Results – High attention to detail with proven data governance and process improvement capability, and an ability to translate complex frameworks into stable, executable system solutions. Proactively engages to clarify expectations and works diligently to reach outcomes. Adjusts and pivots based on stakeholder input. Proactively addresses issues and barriers, applying a solution-oriented outlook. Regularly shares status updates with others on work progress and risks.
Teamwork and Communication - Creates a safe, diverse and inclusive work environment, collaborating across teams and building up other team members. Strong stakeholder engagement, coaching, and issue-resolution skills, and ability to interface with internal and external stakeholders.
Grow Capabilities – Passionate about growing capabilities in team members through coaching, development and progression plans. Comfortable giving and receiving feedback and recognition to all levels of an organisation.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.