Case Study - Contractor Emergency
Iraq - supporting a mass emergency evacuation
Whilst there had been comparatively fewer terrorist attacks driven by sectarian movements in southern Iraq, in the lead up to these events, there had been an increase in religiously motivated incidents.
Against this backdrop, NES was alerted by its risk consultant Control Risks (in association with International SOS) that a terrorist organisation had seized control of Mosul and had started attacking various urban centres.
We had to consider the safety of the contractors working in the region and take measures to evacuate those affected.
We immediately put our incident task force on standby to prepare for evacuation of our contractors out of Iraq at short notice. In addition, the severity of the situation was verified by our contractors on the ground in Basra and Kirkuk and this was reiterated by Control Risks.
NES has over 40 years’ experience of operating in high risk locations and has had to evacuate contractors at short notice in various locations across the globe.
Our safety and evacuation procedures are well tested and have been honed over the years with an emphasis on speed and appropriateness of response to ensure the health and well-being of contractors is always the first priority.
- NES immediately put its incident task force on standby to prepare for evacuation of its contractors out of Iraq at short notice. The severity of the situation was verified by NES’s contractors on the ground in Basra and Kirkuk and this was reiterated by Control Risks.
- NES received confirmation from the client that all contractor travel to Iraq was to cease with immediate effect. At this point the incident task force became operational and orchestrated an exercise to identify and grade all project assignees
- NES’s travel team worked across the weekend and late into the evenings to contact, cancel and re-arrange travel for the contractors to various home locations.
The results of our support
Through the combined efforts of NES’s support functions working closely with the client, each of our contractors remained safe and the entire workforce was repatriated home in just a matter of days.
NES’s finance, travel and assignment support teams worked with the client’s logistic and finance teams to ensure all cancellations were managed with airlines / travel agents and that all invoices and supporting paperwork was collated, cross-referenced and correct.