Client Success & Key Account Manger - Fully Remote - Marketing Agency
BH-306617
Posted: 20/06/2025
- TWD1400000 - TWD1800000 per annum
- Taiwan Taipei
- Permanent
-
IT
Job Summary:
Regional rapidly growing marketing agency, seeking a driven and customer-focused Client Success / Key Account Manager to manage client relationships, ensure satisfaction, and oversee the timely delivery of digital marketing solutions.
This role requires 80% client servicing and account management, with 20% hands-on involvement in digital marketing tasks. The ideal candidate will have exceptional communication skills in both English and Chinese, digital marketing expertise, and the ability to provide top-notch service to our diverse client base.
Key Responsibilities:
1. Client Servicing & Account Management (80%)
• Act as the primary point of contact for key clients, responding promptly & professionally to inquiries, even during weekends or off-hours, to ensure outstanding service standard
• Build & maintain strong client relationships, understanding their goals & ensuring their needs are met
• Handle client escalations & resolve complex requests diplomatically & effectively
• Negotiate contracts, finalize agreements & oversee payment collection
• Proactively manage client expectations & ensure project milestones are achieved
• Conduct client check-ins to ensure satisfaction and identify opportunities for upselling or additional services
• Regular reporting on client performance, forecasts for internal senior management
2. Digital Marketing Execution (20%)
• Assist with the planning & execution of marketing campaigns across platforms (e.g., Facebook, Instagram, TikTok, Google)
• Support content strategy & collaborate with creative teams to meet client requirements
• Execute other tasks such as research & testing of new AI tools
• Stay updated on the latest digital marketing trends, tools, and technologies
3. Team Collaboration & Delivery
• Coordinate with internal marketing, IT & creative teams to ensure timely delivery of services
• Provide clear feedback from clients to internal teams to optimize service & campaign performance
• Foster strong collaboration within the team & act as a liaison between clients & the agency
Requirements:
• Bachelor's degree in Marketing or business-related is preferred (other disciplines welcomed)
• 5+ years of experience in account management or digital marketing (experience in a marketing, advertising or media agency is a strong plus)
If you are interested in the role, pleasesend me your CV to will.chen@nesfircroft.com or add my business used Line ID: 0981600613
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Regional rapidly growing marketing agency, seeking a driven and customer-focused Client Success / Key Account Manager to manage client relationships, ensure satisfaction, and oversee the timely delivery of digital marketing solutions.
This role requires 80% client servicing and account management, with 20% hands-on involvement in digital marketing tasks. The ideal candidate will have exceptional communication skills in both English and Chinese, digital marketing expertise, and the ability to provide top-notch service to our diverse client base.
Key Responsibilities:
1. Client Servicing & Account Management (80%)
• Act as the primary point of contact for key clients, responding promptly & professionally to inquiries, even during weekends or off-hours, to ensure outstanding service standard
• Build & maintain strong client relationships, understanding their goals & ensuring their needs are met
• Handle client escalations & resolve complex requests diplomatically & effectively
• Negotiate contracts, finalize agreements & oversee payment collection
• Proactively manage client expectations & ensure project milestones are achieved
• Conduct client check-ins to ensure satisfaction and identify opportunities for upselling or additional services
• Regular reporting on client performance, forecasts for internal senior management
2. Digital Marketing Execution (20%)
• Assist with the planning & execution of marketing campaigns across platforms (e.g., Facebook, Instagram, TikTok, Google)
• Support content strategy & collaborate with creative teams to meet client requirements
• Execute other tasks such as research & testing of new AI tools
• Stay updated on the latest digital marketing trends, tools, and technologies
3. Team Collaboration & Delivery
• Coordinate with internal marketing, IT & creative teams to ensure timely delivery of services
• Provide clear feedback from clients to internal teams to optimize service & campaign performance
• Foster strong collaboration within the team & act as a liaison between clients & the agency
Requirements:
• Bachelor's degree in Marketing or business-related is preferred (other disciplines welcomed)
• 5+ years of experience in account management or digital marketing (experience in a marketing, advertising or media agency is a strong plus)
If you are interested in the role, pleasesend me your CV to will.chen@nesfircroft.com or add my business used Line ID: 0981600613
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.