Financial Administration - Credit Control

Location: Delft / Hybrid (2–3 days on-site, remainder from home)
Start Date: 1 May 2025
End Date: 31 October 2025
Hours: 40 per week
Extension: Possible based on performance

We are looking for a proactive and detail-oriented Credit Control Financial Administrator to support the Order to Cash (O2C) team within a major infrastructure and public services organization. The team consolidates administrative functions to improve quality, reduce cost, and enable operational teams to focus on their core tasks.

You will join a team responsible for accounts receivable management, helping to ensure the timely collection of payments across a wide customer base. The company issues over 750,000 invoices annually. While most are paid on time, some require additional follow-up—and that’s where you come in.

Key Responsibilities

• Proactively follow up on unpaid invoices via phone and email
  
  
• Engage with customers to resolve payment delays and help prevent future arrears
  
  
• Determine the appropriate escalation strategy when initial efforts do not result in payment
  
  
• Investigate and resolve process-related issues, and help prevent recurrence
  
  
• Participate in operational improvement initiatives and small analyses (approx. 10% of your time)
  
  
• Represent your team in working groups and act as a first point of contact for process-related queries
  
  
• Handle frequent customer contact in a professional, service-oriented manner
  
  

Required Skills & Experience

• MBO Level 4 or HBO-level education/work experience
  
  
• Strong communication skills in Dutch, both spoken and written
  
  
• Confident, persuasive, and able to follow up firmly but diplomatically
  
  
• Experience with SAP; familiarity with Credit Manager is a strong plus
  
  
• Background in credit control, accounts receivable, or collections
  
  
• Able to identify process improvements that increase both efficiency and customer satisfaction
  
  

Personal Attributes

• Energetic, positive, and action-oriented
  
  
• Comfortable switching gears quickly and taking ownership of your work
  
  
• Detail-focused, pragmatic, and customer-minded
  
  
• Works well both independently and as part of a collaborative team
  
  
• Resilient under pressure and open to new challenges
  
  

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.