Head of Service - Semiconductor - Hsinchu
BH-309062
Posted: 18/07/2025
- TWD3000000 - TWD3500000 per annum
- Taiwan Taipei
- Permanent
-
IT
Job Title: Service Director
Job Overview:
Our client is looking for a highly skilled and motivated Lithography & Bonder Service Manager to join our team in Taiwan. The successful candidate will be responsible for managing service operations related to lithography and bonding equipment, ensuring excellent customer support, and overseeing maintenance, troubleshooting, and repairs of cutting-edge semiconductor processing tools.
Key Responsibilities:
- Lead the service team in Taiwan, providing technical support, preventive maintenance, and repairs for lithography and bonding systems.
- Ensure high-quality and timely customer service for products, including coaters, developers, and wafer bonders.
- Collaborate with the application engineering team to resolve technical issues and optimize equipment performance at customer sites.
- Manage and monitor service contracts, warranties, and spare parts inventory to ensure availability and timely service interventions.
- Conduct on-site troubleshooting, diagnostics, and repairs, ensuring minimal downtime for customer operations.
- Develop and deliver training programs for customers on the use and maintenance of the equipment.
- Maintain service documentation, track key performance indicators (KPIs), and report on service activities to management.
- Work closely with customers to understand their technical challenges and provide proactive solutions.
- Coordinate with the global service and support team to share best practices and ensure consistent service quality.
Qualifications:
- Bachelor's degree or Master degree in Engineering field.
- Minimum of 5 years of service or technical support experience, preferably within the semiconductor or high-tech equipment industry.
- Minimum of 2 years service management proved experience
- Strong technical knowledge of semiconductor lithography and bonding processes and equipment.
- Proven experience in customer service management and troubleshooting complex technical issues.
- Excellent communication and leadership skills, with the ability to lead a team and engage effectively with customers.
- Fluent in English and Mandarin, with strong documentation and reporting skills.
If you are interested in the role, please send your CV to will.chen@nesfircroft.com or add my business used LINE ID: 0981600613 for futher discussion.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Job Overview:
Our client is looking for a highly skilled and motivated Lithography & Bonder Service Manager to join our team in Taiwan. The successful candidate will be responsible for managing service operations related to lithography and bonding equipment, ensuring excellent customer support, and overseeing maintenance, troubleshooting, and repairs of cutting-edge semiconductor processing tools.
Key Responsibilities:
- Lead the service team in Taiwan, providing technical support, preventive maintenance, and repairs for lithography and bonding systems.
- Ensure high-quality and timely customer service for products, including coaters, developers, and wafer bonders.
- Collaborate with the application engineering team to resolve technical issues and optimize equipment performance at customer sites.
- Manage and monitor service contracts, warranties, and spare parts inventory to ensure availability and timely service interventions.
- Conduct on-site troubleshooting, diagnostics, and repairs, ensuring minimal downtime for customer operations.
- Develop and deliver training programs for customers on the use and maintenance of the equipment.
- Maintain service documentation, track key performance indicators (KPIs), and report on service activities to management.
- Work closely with customers to understand their technical challenges and provide proactive solutions.
- Coordinate with the global service and support team to share best practices and ensure consistent service quality.
Qualifications:
- Bachelor's degree or Master degree in Engineering field.
- Minimum of 5 years of service or technical support experience, preferably within the semiconductor or high-tech equipment industry.
- Minimum of 2 years service management proved experience
- Strong technical knowledge of semiconductor lithography and bonding processes and equipment.
- Proven experience in customer service management and troubleshooting complex technical issues.
- Excellent communication and leadership skills, with the ability to lead a team and engage effectively with customers.
- Fluent in English and Mandarin, with strong documentation and reporting skills.
If you are interested in the role, please send your CV to will.chen@nesfircroft.com or add my business used LINE ID: 0981600613 for futher discussion.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.