IFEC Quality Speclaist
BH-308742
Posted: 15/07/2025
- Competitive
- Qatar Doha
- Contract
-
Aerospace
At Qatar Airways, we craft cutting- edge inflight products, enhance passenger comfort, and drive innovation in aviation design. From concept to launch, our Product Development and Design (PDD) Team collaborates with industry leaders to create products that set new standards in travel.
If you are passionate about innovation and design, this is your chance to make a lasting impact in the aviation industry. Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!
About the role
Welcome to a world where ambitions fly high!
We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.
As the IFEC Quality Specialist, you will be responsible for generating detailed performance, usage, and SLA compliance reports, conducting regular quality checks, and monitoring system effectiveness across different fleets. It involves close coordination with engineering teams and suppliers to identify and resolve connectivity issues, verify service delivery, and contribute to continuous improvement of the passenger connectivity experience.
Some of the tasks include the following:
• Monitor and access performance portals and supplier dashboards for each connectivity system on a
daily and weekly basis to track service status, performance metrics, and incident logs across different
aircraft types.
• Generate comprehensive monthly and quarterly performance reports that include detailed analysis of
bandwidth usage, user session trends, service uptime, by aircraft type, supplier, and route network.
• Analyze SLA compliance for each supplier by comparing actual system performance against
contractual KPIs (e.g., minimum availability %, latency) and escalate discrepancies or persistent
issues to management and vendor contacts.
• Manage data dashboards and automated reports using tools like Power Point that present IFEC
quality performance, usage insights, and refund case volumes in a visual and accessible format for
Management.
• Conduct routine quality checks and validation tests on IFEC portals across various fleets, including WiFi login flows, portal content access, digital menu accuracy, and responsiveness to user interaction.
• Perform functional testing and verification for any new or updated digital features, content, or layout
changes on the passenger portal, ensuring successful deployment across all aircraft configurations
and reporting any inconsistencies or bugs.
• Perform other department related duties as directed by Line Manager or Head of Department.
Be part of an extraordinary story
الطابق ،11المكتب ،2برج تورنادو، شارع أمكاسة، الخليج الغربي، ص.ب ،24530الدوحة، قطر
doha@nesgt.com :+ | الأيميل974 4423 8222 :رقم التلفون
NESهو الاسم التجاري لشركة NES Overseasقطر ذ.م.م.ان .أي .اساوفرسيس – قطر (ذ.م.م) .مسجل في قطر برقم 28470
WWW.NESGT.COM
Floor 11, Office 2, Tornado Tower, Amkasah Street, West Bay, PO Box 24530, Doha, Qatar
T: +974 4423 8222 | E: doha@nesgt.com
NES is the trading name of NES Overseas Qatar LLC. Registered in Qatar number 28470.
WWW.NESGT.COM
إن إي إس أوفرسيز قطر (ذ.م.م.)
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
About you
We are looking for a passionate and dynamic professional to join the Product Development and Design.
• Bachelor’s degree in a relevant field (e.g. Media, Communications, Engineering, IT or any related
discipline) with a minimum of 5 years’ experience in a role involving content operations, digital media
management and or IFEC-related responsibilities.
• Familiarity with IFE systems, digital platforms, software testing protocols (ATP), and content
management platforms is a strong advantage.
• Demonstrated experience in project management, with the ability to plan, coordinate and execute
content and system updates across multiple platforms and stakeholders.
• Understanding of aviation safety, compliance, and data protection standards and experience working
with SLAs, system dashboards, and supplier portals
• Strong attention to detail and proactive mindset with ability to identify issues early and implement
solutions independently.
• Excellent written and verbal communication skills, able to influence and collaborate effectively across
cross-functional teams and external partners.
• Proficient with MS Office, especially Excel and PowerPoint, preferably with experience in creating
performance dashboards, tracking project timelines and preparing reports for management review.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
If you are passionate about innovation and design, this is your chance to make a lasting impact in the aviation industry. Join our Product Development and Design Team that transforms ideas into reality and shape the future of airline experiences!
About the role
Welcome to a world where ambitions fly high!
We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.
As the IFEC Quality Specialist, you will be responsible for generating detailed performance, usage, and SLA compliance reports, conducting regular quality checks, and monitoring system effectiveness across different fleets. It involves close coordination with engineering teams and suppliers to identify and resolve connectivity issues, verify service delivery, and contribute to continuous improvement of the passenger connectivity experience.
Some of the tasks include the following:
• Monitor and access performance portals and supplier dashboards for each connectivity system on a
daily and weekly basis to track service status, performance metrics, and incident logs across different
aircraft types.
• Generate comprehensive monthly and quarterly performance reports that include detailed analysis of
bandwidth usage, user session trends, service uptime, by aircraft type, supplier, and route network.
• Analyze SLA compliance for each supplier by comparing actual system performance against
contractual KPIs (e.g., minimum availability %, latency) and escalate discrepancies or persistent
issues to management and vendor contacts.
• Manage data dashboards and automated reports using tools like Power Point that present IFEC
quality performance, usage insights, and refund case volumes in a visual and accessible format for
Management.
• Conduct routine quality checks and validation tests on IFEC portals across various fleets, including WiFi login flows, portal content access, digital menu accuracy, and responsiveness to user interaction.
• Perform functional testing and verification for any new or updated digital features, content, or layout
changes on the passenger portal, ensuring successful deployment across all aircraft configurations
and reporting any inconsistencies or bugs.
• Perform other department related duties as directed by Line Manager or Head of Department.
Be part of an extraordinary story
الطابق ،11المكتب ،2برج تورنادو، شارع أمكاسة، الخليج الغربي، ص.ب ،24530الدوحة، قطر
doha@nesgt.com :+ | الأيميل974 4423 8222 :رقم التلفون
NESهو الاسم التجاري لشركة NES Overseasقطر ذ.م.م.ان .أي .اساوفرسيس – قطر (ذ.م.م) .مسجل في قطر برقم 28470
WWW.NESGT.COM
Floor 11, Office 2, Tornado Tower, Amkasah Street, West Bay, PO Box 24530, Doha, Qatar
T: +974 4423 8222 | E: doha@nesgt.com
NES is the trading name of NES Overseas Qatar LLC. Registered in Qatar number 28470.
WWW.NESGT.COM
إن إي إس أوفرسيز قطر (ذ.م.م.)
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.
About you
We are looking for a passionate and dynamic professional to join the Product Development and Design.
• Bachelor’s degree in a relevant field (e.g. Media, Communications, Engineering, IT or any related
discipline) with a minimum of 5 years’ experience in a role involving content operations, digital media
management and or IFEC-related responsibilities.
• Familiarity with IFE systems, digital platforms, software testing protocols (ATP), and content
management platforms is a strong advantage.
• Demonstrated experience in project management, with the ability to plan, coordinate and execute
content and system updates across multiple platforms and stakeholders.
• Understanding of aviation safety, compliance, and data protection standards and experience working
with SLAs, system dashboards, and supplier portals
• Strong attention to detail and proactive mindset with ability to identify issues early and implement
solutions independently.
• Excellent written and verbal communication skills, able to influence and collaborate effectively across
cross-functional teams and external partners.
• Proficient with MS Office, especially Excel and PowerPoint, preferably with experience in creating
performance dashboards, tracking project timelines and preparing reports for management review.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.