MSP Solutions - Refining Industry

Our client is a petroleum refiner and supplier of transportation fuels, heating oils, lubricants, petrochemical feedstocks and other petroleum products.

The client was looking for a better way to manage and review their contingent labor workers across two refinery sites in the Northeast US. This included a review of contingent labor spend as the client was struggling to maintain consistency with pricing across multiple vendors, meaning it was difficult to control cost and budget spend within this category.

As a result of our proven track record within Managed Workforce Solutions in the Oil and Gas market, the client was keen to engage NESF as an MSP provider.

  • Our pricing is competitive and consistent – we will aim to discover potential cost savings and provide visibility for all future hiring with set mark-ups and a benefits offering
  • We have the ability to provide on-site Account Managers (at both refinery locations) and could scale our operations up or down, depending on the client’s requirements
  • We are vendor-neutral and will select a technology that best suits the client’s needs, introducing a solution to support their contractors and improve the Hiring Manager’s experiences
Our Solution

We implemented an account management team at both refinery locations.

  • Transitioned over 50 contractors within engineering, operations, maintenance, project controls and finance to our systems with zero payroll errors.
  • Implemented a streamlined timesheet process to simplify payroll for the client and contingent workforce. As their sole pay agent, our support ensures that their accounting and invoicing process is streamlined with one point of contact, rather than through multiple vendors.
  • Worked with the client to identify areas of “rogue spend” that had occurred due to the complexity of multiple levels of vendors and misclassification of contingent labor spend, which generated cost savings.
  • Provided one point of contact for Hiring Managers at both refineries to streamline the process for hiring contingent labor, including a review of the approval process and multiple sign-off levels.
  • Ensured their staffing needs were met quickly by onboarding a niche supplier under the MSP contract terms, which is managed by the NESF Account Manager to maintain control of contingent labor spend.
The Results
  • Our initial success has shown the client an immediate cost saving in excess of $500k+ per annum, providing a platform for future cost savings through turnaround events and general recruitment activities.
  • The classification of contingent labor has provided significant management information to scale up/scale down for the client as projects require.

We increased their control over cost
We provided them with visibility over their contractor population as well as ensuring job titles and rates were standardized to compete with market rates – this created significant cost savings.

We improved the client’s visibility over their contractor workforce
The client only had one invoice to manage from NESF instead of several which simplified their back-office processes and increased their working capital.

We helped them achieve compliance
After consolidating the client’s workforce, they had better visibility and control over the contractor population enabling them to avoid risk. NESF took responsibility for the annual security, D&A and health checks of the contractor population.

We provided the contractors with medical benefits, PTO, and increased contractor care
Our support was of such value to the contractor population that we achieved a 100% transition rate for the key personnel the client wished to retain.

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