Case Study

Facilitating Seamless Contractor Transitions

Following complications with another workforce supplier, NES was engaged by the client to help transition over 80 contractors, in under 3 weeks.

Meeting this deadline was critical for business continuity and aligning with the client’s budget, meaning it was non-negotiable.

We are engaged with the client’s operations across the globe with an Enterprise Framework Agreement in place, and have hundreds of contractors deployed on their international projects, meaning we have a proven track record which gave the client confidence in our ability to deliver the scope in such challenging conditions.

Our Recruitment Solution

We appointed a dedicated transition team to oversee the entire process and provided a comprehensive plan to the client within 3 days of the request.

  • The plan included the cost proposal and details of our key staff members such as the local payroll teams and individual points of contact for each business unit.
  • We maintained regular contact with our client to provide frequent updates and mitigated their risks through ensuring stringent compliance in all processes.
  • All contractors were onboarded within the required timeframe meaning that there was no disruption to business.
  • The smooth transition was particularly evidenced through the continuation of contractor payments without a single error, greatly enhancing contractor retention in what could have been a confusing and stressful time for them.
team of engineers

Using our NPS® survey, we asked contractors to provide feedback regarding their experience of the transition...

We delivered an average NPS score of 71 out of 100

  • 82% of contractors would recommend NESF to a friend or colleague
  • 90% said their customer experience was positive
  • 100% thought the onboarding process was explained clearly to them
  • 100% identified NESF as responsive to queries; 60% chose ‘extremely responsive’

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