Meeting this deadline was critical for business continuity and aligning with the client’s budget, meaning it was non-negotiable.
We are engaged with the client’s operations across the globe with an Enterprise Framework Agreement in place, and have hundreds of contractors deployed on their international projects, meaning we have a proven track record which gave the client confidence in our ability to deliver the scope in such challenging conditions.
Our Recruitment Solution
We appointed a dedicated transition team to oversee the entire process and provided a comprehensive plan to the client within 3 days of the request.
- The plan included the cost proposal and details of our key staff members such as the local payroll teams and individual points of contact for each business unit.
- We maintained regular contact with our client to provide frequent updates and mitigated their risks through ensuring stringent compliance in all processes.
- All contractors were onboarded within the required timeframe meaning that there was no disruption to business.
- The smooth transition was particularly evidenced through the continuation of contractor payments without a single error, greatly enhancing contractor retention in what could have been a confusing and stressful time for them.
Using our NPS® survey, we asked contractors to provide feedback regarding their experience of the transition...
We delivered an average NPS score of 71 out of 100
- 82% of contractors would recommend NESF to a friend or colleague
- 90% said their customer experience was positive
- 100% thought the onboarding process was explained clearly to them
- 100% identified NESF as responsive to queries; 60% chose ‘extremely responsive’